Operational Support Analyst

The Operational Support Analyst will be responsible for providing day-to-day customer support, assisting with QA and regression testing, and supporting operational items. Responsibilities include working directly with customers, documenting incident workflow and resolution, incident queue assignment and escalation. Responsible for Salesforce request fulfillment and tracking and monitoring assigned requests to ensure service standards are met.

• Electronic Services Management
• QA and Regression Testing
• Operational Support
• Process Improvement

Required Qualifications:

• Bachelor's Degree or minimum 5 Years of related work experience
• Minimum 5 Years' experience with customer support
• Minimum 3 Years' experience in QA and Regression testing
• Excellent customer service skills
• Multi-level technical skills and analytical ability
• Excellent verbal and written communication skills
• Excellent computer skills in the use of diverse software programs

Preferred Qualifications:

• Knowledge of Oracle applications and platforms
• Knowledge of Salesforce applications and platforms

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.