Business Systems Analyst

Job Title: Business Systems Analyst

FLSA Status: Exempt

Department: Information Technology

Reports to: Manager, Business Analysts

GENERAL DESCRIPTION / PURPOSE:

The role of the Business Systems Analyst is to provide technical support for our enterprise systems.

ESSENTIAL JOB FUNCTIONS:

Functional and Technical Skills

• Daily system support and issue management of the ERP (IFS) and other enterprise systems working with team members and business users.
• Design and document technical system solutions, and challenges and advised business teams, and delve into expectations thus ensuring success for all parties.
• Develop configuration knowledge and technical skills to leverage configuration features to limit custom code.
• Utilize basic PL/SQL skills to perform system analysis to resolve simple to medium in complexity support issues.
• Develop and maintain IT documentation for implemented configurations and processes.
• Participate in ERP upgrades and implementations by coordinating testing and training with business users; configuring the system as required and performing regression testing.
• Record very detailed notes on processes and tasks to support testing and training documentation.

Customer Interaction/Management/Support

• Understand and assists the business to define and document business requirements and provide guidance in the most effective usage of technology solutions and standard business processes.
• Conduct end-user testing and training.

BEHAVIORAL COMPETENCIES:

• Action Oriented
• Values Based
• Courageous Decision Making
• Passion for Results
• Planning and Organizing
• Problem Solving

REQUIRED QUALIFICATIONS:

Education: Bachelor's Degree in Management Information Systems (MIS), Business Administration, Computer Science (CSci) or related

Experience:

• 2+ years of business systems analyst or related experience

*6+ years or equivalent combination of education and experience

PREFERRED QUALIFICATIONS:

Experience:

• 1+ years of experience using PL/SQL or SQL
• 1+years of ERP Experience preferably IFS
• 1+years of Experience maintaining and configuring enterprise systems

Knowledge, Skills, and Abilities:

• Experience writing specifications, configuring applications, conducting training, creating documentation
• Strong communication abilities with good customer-facing skills. Communicates clearly and concisely
• Strong analytical and problem-solving skills to devise solutions to problems
• Understanding of RDBMS (Oracle) or other relational databases

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer
• May lift up to 30 lbs. occasionally
• Up to 10% or more travel including international
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment

Loram is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Revised October 2024

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