Customer Service Agent/Ramp Service Agent (G)

St. Paul Fuel is recruiting for a part-time Customer Service Agent/Ramp Services Agent. This position reports to the Island Operations Supervisor and is located in St. Paul, AK.

St. Paul Fuel, LLC is a growing company focused on becoming the most respected fuel sales and services company in Alaska. St. Paul Fuel, LLC is looking for motivated persons who want to be part of building a cohesive team to provide comprehensive fuel services to the Community of St. Paul Island and customers in the Central Bering Sea.

JOB SUMMARY:

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations, and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Ramp Services Agent responsibilities include: marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.

JOB RESPONSIBILITIES:

Customer Service Agent:

• Assist passengers with self-service check-in kiosks
  
• Inspect and verify passenger documentation
  
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  
• Manage passenger baggage processing including handling and fee calculation if applicable
  
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  
• Direct passengers through the airport as required
  
• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  
• Comply with all federal aviation legislation as well as airport authority and carrier security requirements
  
• Comply with Saint Paul Fuel Standard Operating Procedures (SOP's)
  
• Operate computers and specialist equipment such as air-bridge, scanners, and airline specific software
  
• Produce work-related documentation when required
  
• Maintain the highest standards of safety and security at all times
  
• Other duties as assigned
  

Ramp Services Agent:

• Responsible for maintaining the safety and security of the ramp at all times
  
• Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
  
• Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)
  
• Transfer cargo (including luggage) to other gates, other airlines and to passengers
  
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks
  
• Comply with all safety procedures and airline policies
  
• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material
  
• Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items)
  
• Assist in ramp set up and storage of equipment and baggage
  
• Constantly communicate with flight crew personnel and other ground personnel

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
  
• Previous experience working in an aviation environment, desired.
  
• Successful completion of a ramp services training program.
  
• Valid driver's license.
  
• U.S. Customs Seal for access to CBP security areas.
  
• Experience working with live animals and dangerous goods.
  
• Working knowledge of airport safety procedures.
  
• Ability to travel to the airport at times where public transport is not available.
  
• Must be able and willing to type and learn airline specific computer systems.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Ability to speak and understand the English language.
  
• Excellent teamwork and communication skills (written and verbal).
  
• Self-motivated and able to work independently.
  
• Passionate about customer service.
  
• Commitment to continuous improvement.
  
• Knowledge of proper lifting techniques when handling heavy objects.
  
• Ability to follow processes and procedures and apply flexible approach when required.
  
• Willingness to work in inclement weather or other tough working conditions if required.
  
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays).

NOTE:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

St. Paul Fuel is a subsidiary of TDX and is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and St Paul Fuel grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation and pre-employment drug screen may be required.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation, contact an HR representative at (907) 278-2312 or at HR@TDXCorp.com.

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