Premium Audit Technician (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance reimbursement and programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

We are currently looking for a Premium Audit Technician to join our mail audit team in Hamilton, NJ! This position ensures commercial lines policy audits are completed in accordance with manual rules and premium audit guidelines. As a Premium Audit Technician this role handles incoming calls and inquiries from insureds, agents and underwriters.

ESSENTIAL FUNCTIONS:

• Reviews and analyzes mail Audit information supplied by the insured. Applies appropriate classification codes in accordance with manual rules, state regulations and premium audit standards to determine appropriate premium. Reconciles exposure basis against verification source documents. Researches classifications and rules using PAAS, ISO, NCCI and other state manuals.
• Reviews physical audits prepared by internal auditors and external vendors. Examines audits for errors, reviews classification, operations and ownership of each named insured. Confirms all named insureds'. Verifies audits adhere to state and manual requirements. Has authority to issue final audits and endorsements with premium change up to $20,000. Refers premium changes in excess of $20,000 to manager or supervisor.
• Determines final premium basis and exposure information, processing rating information, and ensuring appropriate preparation of the Final Audit statement for the insured. Analyzes existing data, ISO rules, industry and statutory materials, and claims. Consults with premium auditors to research particulars of physical audits to ensure accuracy and compliance prior to billing.
• Communicates through direct contact with agents, insureds, internal and external auditors to clarify missing, incomplete or erroneous information relative to the audit completion, policy procedures and class code information. Has authority to apply judgment to place billing holds and document billing system to resolve customer disputes.
• Responds to inquiries from internal and external customers. Consults with underwriting and directly with the appropriate WC boards for approval of codes when additional classes are discovered through the audit process. Addresses and responds to inquiries from unit stat and state bureaus.
• Responds to and resolves audit disputes and makes appropriate changes to revise audits as needed. Place bill holds on policies in dispute and documents all pertinent systems. Compiles pertinent facts related to disputes, documents and communicates the results of the analysis. Has authority to revise vendor physical audits when additional information is supplied.
• Utilizes automated premium audit work management system, commercial lines automated system and other tools to complete assignments in accordance with established goals.
• Maintains familiarity with all insurance manuals, premium audit manuals, handbooks, guides and related materials.
• Utilizes Premium Audit Management system to maintain established customer service levels and business objectives working independently with minimal supervision to achieve established goals.
• May train new and/or less experienced technician.

REQUIREMENTS:

• High school diploma or equivalent is preferred.
• 3-5 years Premium Audit reviewing experience
• 1 year NCCI, PAAS and ISO Rules and Classification experience
• Maintains familiarity with all insurance manuals, premium audit manuals, handbooks, guides and related materials.
• Ability to work independently
• Strong PC skills including Microsoft Word and Excel.
• Possesses solid interpersonal skills
• Excellent oral/written skills and ability to interact with customers, agents, peers, field staff and claim handling

Salary range: $45,700 - $75,500.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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