Join our team which is committed to the delivery of the highest quality healthcare service. We are seeking a Patient Financial Counselor who is self-motivated, energetic, and a take-charge individual.
Responsibilities:
- Assist clients with applying and understanding the Sliding Fee Program, BadgerCare Plus, or related programs in the client's language or with interpretation services.
- Work closely with outside agencies/organizations to assist and advocate for clients with difficult or complex issues relating to BadgerCare Plus, ACA, or the Sliding Fee Program.
- Internal and external outreach activities regarding the availability of the Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and related programs.
- Responsible for preparing and maintaining detailed accurate documentation required for eligibility, consistent case coordination, follow-up, and review of cases with Sliding Fee Scale, BadgerCare Plus, or related programs in the organization's Practice Management software.
- Responsible for attending and retaining information related to educational and training opportunities for the Sliding Fee Program, BadgerCare Plus, and additional programs as required.
- Answer all inquiries (phone, electronic, in-person) relating to patient billing questions, patient/insurance-related questions, Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and any other internal or external payment options/programs.
- Receive and respond to all collection agency vendors, attorneys, or others concerning patient accounts.
- Work with a collection agency to refer patient accounts and report payments.
- Document all interactions in the EHR clearly, concisely, and accurately to facilitate a comprehensive and accurate account history.
- Accept payments, set up payment plans, and, where applicable, complete daily site deposits and maintenance of site change funds.
- Work closely with other departments within the Revenue Cycle to answer patient concerns and questions fully and accurately.
- Display empathy and understanding when interacting with patients, maintaining composure in difficult situations.
- Provide Medicaid / BadgerCare enrollment assistance.
- Process and apply the Sliding Fee scale application.
Qualifications:
- Healthcare insurance experience. Strong understanding of insurance preferred.
- High school diploma or GED.
- Superior oral and written communication skills.
- Working knowledge of computers and office applications software.
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
- Bilingual (Spanish/English) strongly preferred.
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Sixteenth Street Community Health Centers
Sep 05, 2025