Patient Care Coordinator

About Us

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Accolades and Recognition
Our staff has been consistently recognized for the quality of care and commitment to patient safety provided on a daily basis. Some of these awards include:

• Centers for Medicare and Medicaid Services (CMS) 5-star rating
• The American Association of Critical Care Nurses (AACN) Beacon Award for Excellence
• Human Rights Campaign Foundation LGBTQ+ Healthcare Equality Leader designation
• The American College of Emergency Physicians (ACEP) awarded a Level 3 Geriatric Emergency Department Accreditation (GEDA)
• Baby-Friendly USA designated Baby-Friendly Hospital

Our Benefits
In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

• a range of health, dental, vision, prescription and life insurance benefits
• a generous and flexible Earned Time Off program starting at six weeks accrual per year
• 403(b) retirement plan with various investment options
• opportunities and support for continued education including tuition reimbursement

The Patient Care Coordinator in the Mass General Cancer Center at Cooley Dickinson has responsibility and accountability for scheduling specialist appointments, completing medical history requests, and providing administrative services for the Cancer Center.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures.

• High school diploma or equivalent required
• 1-2 years of experience in a medical practice preferred
• Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required
• Demonstrated proficiency in PC applications including Windows and word processing required
• Demonstrated organizational, interpersonal, oral, and written communication skills required
• Demonstrated ability to work independently required