Assistant Manager Yorktown Custodial Yorktown VA

Position Purpose:

The Government Contracts Assistant Manager is charged with assisting in the operations of the Government Contract

and ensures that all work is performed in accordance with the statement of work incorporated into the contract between

VersAbility Resources and the U.S. Government.

Primary Duties:

• Directly responsible for the immediate supervision of all Contract Leads as well as Contract employees
• Directly responsible for monitoring operations in accordance with the Statement of Work
• Directly responsible for ensuring quality customer service which includes direct interaction with customers, the
• Directly responsible for promoting and maintaining positive lines of communication with various contacts including
• customers, FSO and other Government personnel
• Directly responsible for staying current on all policies and procedures of VersAbility Resources, governmental agencies and the specific contract site requirements. Communicates any issues and/or concerns immediately to appropriate management officials

• Assisting the Contract Manager to ensure the contract meets or exceeds all AbilityOne ratio requirements and/or VersAbility requirements- whichever is greater

• Assist the Managers with conducting formal or informal audits to include physical site inspections, to ensure compliance with all governmental regulations and laws including, but not limited to; food safety, OSHA, Fair Labor Standards Act

• Assist the Manager with staff scheduling
• Assists the Manager to ensure the contract complies with all safety requirements including proper maintenance, education and communication of information found in the Material Safety Data Sheet (MSDS) binder including, but not limited to; proper labeling and storage of chemicals, proper indications of medical issues related to chemical use and proper first aid related to chemical use

• Assists the Managers in department planning and budgeting processes
• Assists the manager to ensure proper vendor relations including, but not limited to; accurate recordation of invoices, proper pricing, proper inventory levels and ordering scheduling

• Assists the Manager in reporting any issues related to the contract to the Director of Government Contracts and/or Assistant Director of Government Contracts

• Assist the Managers in aiding families, individuals, care providers and other stakeholders with resolutions and problem solving techniques

• Assist the Manager in monitoring and updating IEE data information and communicating results, issues or other
• pertinent information to appropriate VersAbility staff
• Assist the Managers in completing performance reviews for employees
• Maintain individual confidential records files and ensure program notes and other records are properly maintained by staff

• Provide effective communication with families, other staff, case managers and other agency personnel to provide exceptional person centered services for staff with disabilities

• Serve as Back up to Managers during absences.

• * Other duties as assigned

Qualifications/Skills Knowledge & Abilities:

Education: High School diploma or equivalent. Associates Degree preferred.

Experience: Prior supervisory experience required. Two to five years of experience in food service preferred.

Experience working with people with disabilities highly preferred.

Skills Knowledge & Abilities:

Must have knowledge of procedures involved in maintaining cleanliness and sanitation

Must be able to work flexible hours

Must be able to work virtual error free under the stress of time constraints to complete specific tasks.

Must have knowledge of medication administration

Must have the ability to multi-task independently

Must be able to demonstrate patience while training others that require repeated cuing

Must be able to use a computer proficiently for typing of reports, communicating via email, etc.

Must have effective oral and written communication skills

Physically able to assist individuals in personal care or behavior management training programs

Valid Virginia Driving license required, and must be insurable under VersAbility's auto insurance.

Physical Demands:

The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or

other non-level surfaces.Recurring bending, crouching, stooping, stretching, reaching, or similar activities

Must be able to lift independently fifty (50) pounds, bend through a full range of motion and stand for

extended periods of time

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential

functions of this position.

Leadership: Achieving results through people by successful objective setting, performance review, motivation,

delegation, teambuilding, commitment gains and empowerment.

Communication: Ability to use tact and diplomacy to maintain harmonious relationships with customers and coworkers, in person and over the phone.

Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly;

anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Collaboration: Working as a productive member of a cohesive group toward a common goal, and contributing to

team development and effective team dynamics.

Attention to Detail: Taking responsibility for a thorough and detailed method of working. Thoroughness in

accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work

or information, and plans and organizes time and resources efficiently.

Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions,

and problem solving inside and outside the department/organization.

Initiative: Does more than is required or expected in the job. Goes beyond expectations in the assignment, task,

or job description without being asked.

Innovation: Applies original thinking in job responsibilities and to improve processes, methods, systems, or

services.

Professionalism: Thinks carefully about the likely effects on others of one's words, actions, appearance, and

mode of behavior.

Quality: Produces results or provides service that meets or exceeds company standards.

Reliability: Demonstrates a high level of dependability in all aspects of the job.

Environmental:

The incumbent typically works in an indoor environment in areas of extreme heat and cold for

extended periods of time.

VersAbility Resources is an Equal Employment Opportunity/Affirmative Action employer