Senior Customer Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 27, 2024 | |
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OverviewEvery minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience Platform (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. We are a customer obsessed with problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers. If you are interested in a start-up-like environment, enthusiastic about cloud computing technology and driving growth in one of Microsoft's core businesses, then look no further than the Azure Customer Experience Team! The Azure CXP (Customer Experience) team is the product and platform engineering, service delivery, onboarding, and customer success unit in Azure engineering, responsible for deploying and managing customers' mission-critical workloads; providing complete customer care through in-product experiences and platforms and strategic customer support delivery; identifying product opportunities and gaps and then driving innovations and improvements into the product. We are looking to hire a Senior Customer Engineer to join our team. This role is ideal for someone who has experience in deploying or supporting cloud services in their previous roles with a deep knowledge of the usage patterns for these services. Hands-on experience using LLM models to rapid prototype to solve customer and product problems at scale. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesEngage with Azure developers and IT professionals in communities (e.g., Microsoft Q&A, Stack Overflow) to address technical questions, solve customer issues, and enhance Azure documentation.Design and implement AI-based solutions using LLMs (e.g., GPT-3, GPT-4) to improve Azure documentation, including prompt engineering for content accuracy.Use AI to analyze and refine Azure documentation, identifying outdated, unclear, or incomplete sections, and compare with competitor platforms to identify gaps.Review user feedback, support tickets, and FAQs to identify common documentation issues, collaborating with SMEs to create high-quality, relevant content.Work with Azure engineering, product, and documentation teams to integrate AI-generated content, ensuring technical accuracy and alignment with standards.Maintain expertise in Azure Identity, Entra, Storage, Networking, and VMware, leveraging this knowledge to improve documentation quality and customer satisfaction.Develop tools to analyze community data, enhance internal processes, and advocate for customer needs by identifying improvement areas and driving actionable changes.Embody our Culture and Values. | |