IT Client Services Supervisor

Manage Bern Dibner Library's general-purpose technology infrastructure, providing desktop and laptop support to public and staff users. Set up and maintain processes and workflows to keep workstations, laptops, and peripherals documented, well-inventoried, and operationally secure. Hire, train, manage, and coordinate a student technical team to maintain a fully functional computer environment that is adaptive and responsive to changing user needs. Strong customer focus, flexibility to resolve urgent issues, and understanding of computer technology in education environments are essential. This position reports to the IT Client Services Manager in the Dibner library while adhering to processes and workflows set by the Division of Libraries (DoL) IT Client Services for procurement of hardware and software, responding and tracking of user tickets, managing system images, and implementing endpoint management and security.

Work Schedule: Sunday through Thursday from 1pm-9pm and Thursday is a Work From Home day.

Required Education:
Bachelor's Degree or equivalent

Preferred Education:
N/A

Required Experience:
2+ years of experience in an academic computing environment. Basic experience managing a staff of student workers, including delegating work, providing feedback to junior staff, and supervising the work of other team members. Working in a culturally diverse environment. Experience with PC and Mac hardware and software, including Active Directory and configuration of group policies, MS applications, Cortex, CDR, InsightVM, Adobe Creative Cloud suite, and Internet browsers (Chrome, Firefox, Safari, Edge, etc.). Experience with Endpoint Management Systems. Experience building and maintaining system images.

Preferred Experience:
Library experience

Required Skills, Knowledge and Abilities:
Ability to lead a diverse and inclusive team. Extensive knowledge of operating systems, Windows and Mac. Hardware and software configuration of printers, PC workstations, laptops, tablets, and other similar peripheral equipment. Printing service troubleshooting skills. Must be well versed in quality data collection to ensure adequacy, accuracy, and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards. Excellent written & verbal communication skills and the ability to communicate effectively across all levels of staff.

Preferred Skills, Knowledge and Abilities:
Knowledge of EMS programs such as Big Fix, Workspace One, or JAMF. Experience with building and distributing Windows and Mac OS images.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $80,080.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

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