Academic & Research Information Technology Support Engineer, College of Sciences (Hybrid)

Georgia Tech
United States, Georgia, Atlanta
Nov 13, 2024
Apply for Job Job ID 279133 Location Atlanta, Georgia Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job About Us About Us Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. About the Unit The College of Sciences (CoS) cultivates curiosity, encourages exploration, and fosters innovation to develop scientific solutions for a better world. Our connected community of scientists and mathematicians collaborates across disciplines and challenges to achieve excellence in science, teaching, and research. Working across six internationally ranked schools with the brightest young minds in our fields, we mentor future leaders to identify and push the frontiers of human knowledge, imagination, and innovation. (CoS) Academic and Research Computing Services (ARCS) unit provides technology services and solutions to support and enhance the College's academic and research mission, addressing instructional, research, and administrative IT needs across all six schools. Comprised of four highly collaborative directorates, Operations, Infrastructure Engineering, Web Services, and Cybersecurity, ARCS plays a critical role in enabling the College's success. Job Summary Provide unit level research IT design, integration, implementation, modification, and support, typically in an academic or research unit as an entry-level subject matter expert regarding delivery of IT services in support of research and instruction. This individual will focus on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, and postdocsThis position typically will advise and counsel: Faculty, staff, students, postdocs, and unit managementThis position will supervise: Students and staff Responsibilities Job Duty 1 - Consult with end-users primarily from research groups or instructional labs and analyze needs and requirements. Job Duty 2 - Design, develop, test and implement technical solutions and IT system specifications for end-users. Job Duty 3 - Perform routine system administration tasks for multiple endpoints and servers, including operating system installation and upgrade, patching and deployment of complex engineering or scientific based applications. Job Duty 4 - Implement recommended security policies and controls, and provide assistance with backup operations for end-users. Job Duty 5 - Diagnose and resolve complex technical problems involving both hardware (endpoints, servers or other cyber-physical based systems), software and other computational and data resources. Job Duty 6 - Perform maintenance on desktop hardware and software and maintain documentation and inventory. Job Duty 7 - Develop moderately complex scripts or programs to automate monitoring and deployment activities. Job Duty 8 - Provide assistance with acquisition process of hardware and software. Job Duty 9 - Provide general end-user assistance and participate in development of standard operating procedures. Job Duty 10 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree or an equivalent combination of education and experience Required Experience Two to four years of job related experience Knowledge, Skills, & Abilities SKILLS This job requires a working knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a solid understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; good understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position does not require security clearance. Other Information Location: Atlanta, GA (Hybrid) Job grade: I4 Salary: $75,000-$85,000 Background Check Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening