Janitorial Program Manager
 JLL | |
 United States, Michigan, Detroit | |
 Nov 13, 2024 | |
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The Janitorial Program Manager will report directly to the site director. As a manager, you will oversee the housekeeping vendor contract for a specific site (airport, corporate headquarters, and/or other facilities) to ensure the vendor is cleaning facilities to meet client satisfaction. Program deliverables and activities will be aligned in accordance with the mission and goals of the organization.
Essential Duties & Responsibilities Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services Managing work order management software capabilities for program reporting Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI) Regularly conduct audits on all services provided to ensure performance measures are being maintained Leading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performance Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions on services Implementing and managing changes and interventions to ensure project goals are achieved Producing accurate and timely reporting of program status throughout its life cycle. Analyzing program risks Ensuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support Measurable Objectives Safety Compliance KPI Compliance Client Customer Satisfaction Survey Multiple Training Programs Understanding of Environmental Health & Safety OSHA, State, and Local Regulatory Compliance HAZMAT (Hazardous Material) Compliance Commodity Resource Management Environmental Compliance Initiatives ISO Compliance Environmental Emergency Response Ensure 100% Employee Safety Training Compliance Perform Timely Safety Incident Reporting and Monitoring Maintain "0" Recordable and Lost Work Day Case Injuries Utilize Pre-Task Planning Methods Personnel Management Coordinate Employee PTO/Vacation Scheduling and Coverage | |