HR Leave Specialist (20hr/wk)

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Responsibilities:

* Respond to customer inquires and prioritize tasks according to established procedures and guidelines

*Interpret and communicate leave policies, federal and state leave laws and collective bargaining agreements to customers

*Provide instructions to employees, department managers and others on leave procedures

*Meet performance metrics and ensure accurate record-keeping

* Collaborate with Occupational Health and external stakeholders on the return from leave process

* Process leaves in a case management system

*Notify employees of leave status and implications on pay and benefits

* Maintain accurate leave records for employees

*Review medical certifications and contact medical providers for clarification

*Work with third-party vendors and external stakeholders to ensure accurate leave information

*Support leadership with special projects as needed

*Perform payroll activities to support leave timekeepers

*Investigate leave requests through telephone and written contact with relevant parties

* Document and communicate leave decisions

* Provide timely follow-up to customer questions and concerns

* Research and solve individual employee leave issues; recognize system problems and raise to the leadership team

* Interact with vendors to ensure accurate benefit payments

*Analyze and problem solve situations and propose solutions within acceptable timeframes, routing or escalating complex transactions to the Team Lead for resolution

*Stay updated on changing leave laws and company policies

* Ensure compliance with company policies, procedures and leave laws

*Continually adapt to changes in processes, technology and platforms

* Ensure delivery of business results by meeting or exceeding all service level agreements and delivering on high quality services that meet or exceed customer expectations Qualifications

* 1+ years of related leave administration, Human Resources, other benefit experience or 6+ months of leave assistant experience

* Bachelor's degree or relevant professional experience preferred

* Experience in the healthcare industry and shared services/internal service delivery role preferred

*Proficiency with Office 365 and familiarity with ServiceNow for case/knowledge management

*A combination of education and experience may be substituted for requirements

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.