Patient Access Services Supervisor - Pasadena, Ophthalmology

Our Department of Ophthalmology's Doheny Eye Center in Pasadena is seeking a Patient Access Services Supervisor to manage administrative functions and support our high-volume surgery services. Reporting to the the Practice Manager, this role requires a motivated leader who can maintain a positive culture, efficiently manage the increasing volume of patient cases, and oversee administrative workflows.Responsibilities include, but are not limited to:

• Manage administrative personnel, including hiring, training, scheduling, and supervising staff
• Conduct performance evaluations and monitor staff performance
• Supervise patient surgery scheduling processes, including billing, insurance verification, and authorizations
  
• Maintain and update surgery scheduling protocols
• Act as a liaison; resolve patients, physicians, and co-workers' concerns
• Provide backup support to administrative staff as needed
  

Required:

• Minimum two years of supervisory experience in a clinical setting, including organizing workflow to accomplish established objectives, training staff, and evaluating staff effectiveness.
• Knowledge of ophthalmology terminology.
• Familiarity with surgery scheduling systems, preferably with UCLA systems / CareConnect or ophthalmology, or both.
• Working knowledge of current third party payor systems including managed care and governmental programs; familiarity with current patient billing practices.
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Strong organizational skills to effectively coordinate the patient care activities of the practice.
• Excellent interpersonal and communication skills including the ability to deal effectively with patients and staff who are under stress.
• Familiarity with computerized patient appointment scheduling and registration systems.
• Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
• Ability to organize and maintain patient records efficiently.Ability to perform under the stress of frequent interruptions and/or distractions.