Extrusion Account Manager

Meet Financial Goals

• Develop sales and related business strategies for the territory, region, or product group and requires some management oversight; sales area is generally moderate in size and scope, has a reasonable sales volume, and typically includes multiple business segments.
• Consistently drive top-line sales to achieve territory, area, or regional financial goals
• Increase market share to maximize sales and profits
• Effectively understand and challenge competitor products and sales
• Track, monitor, and maintain sales growth on weekly, monthly, and/or yearly basis
• Achieve sales growth goals through current customers as well as through consistent development of new business
• Negotiate pricing to meet customer needs and team financial goals
• Analyze sales and market data to understand where to expand market share

Prospect and Develop New Customers

• Utilize the Sherwin-Williams Sales Process to develop plans to effectively understand and meet prospective customer needs
• Develop contacts and relationships with new and existing customers to sell products, introduce new or alternative product lines, and grow sales
• Conduct demonstrations/trials to promote or sell product to new customer
• Provide customer service when conducting customer calls/visits to gain new customers
• Conduct cold calls/visits to ensure prospective customer understands current and new product

Maintain Current Customers

• Utilize the Sherwin-Williams Sales Process to develop strategic plans to effectively understand and meet current customer needs
• Ensure retention of existing business by developing working relationships with site-management, including upper management, and performs related account management activities; utilizes technical service personnel to perform day to day account management activities when appropriate.
• Close customer deals in accordance with company policies and procedures
• Provide customer service when conducting customer calls/visits to maintain current customer relationships and ensure satisfaction
• Prioritize current customer calls/visits to ensure deals are closed
• Partner with Technical Services Representatives to troubleshoot customer complaints and concerns
• Build and maintain relationships with customers to gain trust and create positive view of the organization

Manage Time Effectively

• Plan current and future sales strategies to aid in goal achievement
• Effectively use the Customer Relationship Management (Salesforce.com) system to prepare for and schedule customer calls, meetings, follow-ups, etc.
• Coordinate customer visits and sales efforts with team members to ensure sales are maximized
• Schedule and plan for meetings with internal departments to understand product composition, features, and functionality (e.g. Marketing, R&D)
• Respond to questions and concerns from customers, applies a working understanding of product lines and application methods, and ensures customer satisfaction; receives direction from other personnel on a limited basis.
• Serve as a lead to technical service representatives or other staff to perform account maintenance activities, which includes prioritizing and assigning work and determining work direction.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.