Program Manager, Clinical Education

Reporting to the Director of Practice Health and Safety, the Program Manager, Clinical Education has responsibility for the clinical training and compliance for their assigned region. The clinical preceptor will work closely with the Director to complete Clinical quality and compliance projects as well as tracking outcomes.

Duties/Responsibilities:

• Works with Center Managers and Operations Directors to create orientation and training schedules for RN/MA
• Travels to centers to assist with clinical orientation
• Guide new clinical colleagues through training and mentoring
• Participate in RN and MA training development
• Participate in the creation of annual clinical competency, including creating content and completing training
• Act as a corporate BLS trainer, monitoring staff licensure and completing training as needed
• Participates in creating and completing audits
• Collaborates with the Providers and Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions. Develops, implements, and monitors the effectiveness of performance improvement activities.
• Maintains current knowledge of state regulations for nursing, medicine, and pharmacy as it relates to scope of practice for back-office personnel.
• Identifies and provides appropriate resources to educate patients, staff members on clinical conditions and processes.
• Communicates effectively in all areas of practice, including how to motivate, and engage colleagues around a common goal.
• Ensures that clinical processes, policies, and procedures are adhered to. Serve as a resource for staff to guide to appropriate resources

Required Skills/Abilities:

• Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives
• Track record of developing and implementing processes for providing excellent customer service
• Superior clinical/patient care skills
• Thorough, in-depth knowledge of clinical procedures, legal rules and regulations and best practices in healthcare
• Skilled in observation, training and evaluating clinical/patient care competencies
• Ability to effectively leverage business and organizational knowledge within and across functional areas
• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
• Continuous desire to learn and embrace new methods; ability to adapt and be resilient.
• Self-starter with the ability to think creatively and work effectively
• Ability to build a relationship and work effectively with various seniorities and diverse populations including staff, providers, members, and family members
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Proven skills in budgeting and fiscal management preferred

Education and Experience:

• AA/AS degree in Nursing required; BA/BS degree in Nursing (BSN) or Healthcare Administration preferred
• A valid, active Registered Nurse (RN) license in state(s) of employment required
• A minimum of 5 years', current direct nursing/medical work experience required
• A minimum of 2 years' experience as a Nursing manager/supervisor or in a similar leadership capacity required
• Work in a community-based clinic, public health department or specialization with the senior population preferred
• BLS certification for healthcare providers required
• A passion for mentorship and team-development, particularly across multiple functional areas
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
• Proficient PC skills
• Fluency in Spanish or other languages spoken by people in the communities we serve is desirable, but not required