Supervisor Clinical Medical Assistant

Conducts department staff meetings and regularly distributes and ensures receipt of information regarding new developments, programs, standards, policies, and procedures. Prepares medical assistant work schedules and arranges for adequate coverage to maintain optimum patient service. Coordinates medical assistant coverage with other Clinical Supervisors at the satellite offices. Assures the proper accounting of hours worked and paid time off. Receives associate notification call of absence. Coordinates rest periods.

Assists in the training of MAs (Medical Assistants) to create an efficient practice environment and in assuring policies and procedures are followed. Implements, monitors, and reinforces MedStar Medical Group/site policies and procedures. Recommends new or modified policies and procedures to reduce costs and/or improve staff performance. Works with the Practice Administrator to create an efficient practice environment. Coordinates quality and safety-related programs at the site.

Assesses practice and provides updates and departmental training on goals, quality, safety, and clinical best practices, including adherence to regulatory and accreditation standards. Supports the environment of care in meeting standards. Meets with physicians, practice managers, senior team, and physician leaders to address and resolve issues related to patient care, regulatory compliance, and delivery of services.

Trains and mentors MAs and other newly hired associates by aligning with the mission and values of the organization. Fosters staff development. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model. Supports MAs in career path development and advancement to Senior MA. Rounds at the sites for quality and safety. Prepares sites for and participates in external reviews by the State, The Joint Commission, and other regulatory or accrediting groups.

Provides training and assessment of lab waived testing competency, certification, documentation, and adherence to related regulatory standards. Maintains logs and other records and ensures POCT certifications are kept current. With direction from the Practice Administrator, manages associate recruitment and retention, employee relations, performance management, and all other personnel actions for the site. Actively works to create a cohesive and productive work team.

High School Diploma or GED.

Completion of an approved Medical Assistant program or valid LPN (Licensed Practical Nurse) License.

1-2 years medical assistant in a medical office or ambulatory health setting.

Certified Medical Assistant by American Association of Medical Assistants or Registered Medical Assistant through American Medical Technologies or equivalent.

BLS (Basic Life Support).

Prior supervisory experience preferred.