HEALTH SERVICES REPRESENTATIVE I - ANCILLARY SERVICES

JOB TITLE: Health Services Representative I

DEPARMENT: Ancillary Services

LOCATION: John H. Stroger, Jr. Hospital

SHIFT: 12:00 PM - 8:00 PM

Job Summary AFSCME 1111

Under direct supervision, the Health Service Representative I is responsible for a variety of customer service tasks: professionally responding to telephone inquiries from patients and their families; greeting patients, visitors, vendors and directing them to the appropriate hospital location; manning the information/service desks; maintaining visitor/patient logs, providing and checking visitor passes; and other duties as assigned.

Typical Duties

• Answers, screens and transfers all telephone inquiries from patients and their families in strict adherence to confidentiality agreements and policies and procedures and handles these phone calls with courtesy and respect. Responds to irate callers in a professional manner.
• Greets all patients, visitors and vendors and directs them to appropriate hospital locations.
• Searches CERNER database for appropriate patient information. Uses system data to follow guidelines and for access to patient areas to ensure patient/employee safety and privacy.
• Checks and validates visitor's authorization/passes to patient care areas.
• Accurately record visitor/patient information in log and maintains logs.
• Reports and documents any area problems and informs supervisor in a timely manner.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma or GED equivalent is required (Official copy of diploma or transcript is due at the time of interview)
• Minimum of (2) years of experience in a customer service environment in a hospital that includes phone experience is required
• Basic computer experience that includes a combination of using e-mail, looking up information in a database (such as Cerner) and data entry is required

Preferred Qualifications

• Bilingual English/Spanish is preferred

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER