Case Manager/Program Coordinator 11-025 SC/Glendale Corps

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager will provide comprehensive case management to 15 residents within the Booth Senior Bridge Home and 4 families within Chester Village programs. The Case Manager is responsible for providing overall support, including developing external resources and referrals, and completing housing assessments. One weekend day and four weekdays will be required for this position.

Essential Functions

• Maintain documentation in accordance with all regulatory and internal policies respectively for each housing program's contract requirements, including weekly progress/case notes, data entry, paperwork, and reports.
• Complete a Coordinated Entry System (CES) Triage Tool and enter the information into Homeless Management Information System (HMIS) and keep highly organized files for each client and enter appropriate data into the region's Homeless Management Information System (HMIS).
• Complete periodic reports as required by The Salvation Army, LAHSA and HIMIS/Clarity.
• Participate in regular case conferencing calls with the Department of Mental Health (DMH) Interim Housing Program (IHP) Coordinator to review client housing plans and status and CoC program with City of Glendale. Prepare progress notes and complete all data entry requirements, necessary paperwork and documentation for contract requirements.
• Collaborate with clients' mental health workers from DMH and contracted agencies to support mental health engagement and stability.
• Conduct Case Management Services with all families of the Booth Senior Bridge Home and Chester Village programs to include engagement, intake, assessment, individual service planning, ongoing monitoring and follow-up activities.
• Meet regularly with clients to develop short and long-term goals, outcomes management, monitoring savings and if needed, reassess needs and progress.
• Provide the following activities to Chester Village PSH Program:
• Case Management
• Coordinated Life Skills Training
• Employment Services for Clients
• Audit client files periodically for each program's quality assurance.
• Foster a supportive and positive program environment using strengths-based, trauma-informed methods with all clients.
• Facilitate initial orientation for new residents including intake, room inventory, if needed, child enrollment in local school and after school program, and other local service referrals.
• Assist clients with implementing a housing plan based on client preferences and taking into consideration the available housing resources that are in alignment with the CES Triage Tool score.
• Develop effective, trusting relationships with participants, with a focus on facilitating independence and maintenance of improved physical and mental health.
• Assist clients with obtaining necessary identification documents for expediting access to health, mental health, substance use treatment, housing, and other services.
• Maintain a current file of appropriate community resources for staff to use including bus, taxi, van, Access Services, and/or other possible options to ensure participants' access to supportive services.
• Perform room and apartment checks respectively for each housing program and notify management regarding maintenance issues.
• Build and maintain a documented network of referrals and resources for clients, and foster relationships with local service providers and agencies to increase effective communication and referrals.
• Support client discharge process to transitional or permanent housing: provide counseling during the transition, refer clients to relevant resources that support long term housing and income stability, and complete outcome reports within 24 hours upon exiting.
• Facilitate House Meetings to empower clients and address any program concerns that arise.
• Mediate between clients if conflicts arise and issue program violation warnings if needed.
• Ensure distribution logs for hygiene supplies, linen, janitorial/maintenance services are followed by staff and clients.
• Provide follow-up case management for residents at 2, 4 and 6 months following successful discharges.
• Provide kitchen support as needed including but not limited to meal preparation & service for breakfast, lunch and dinner; clean-up at end of meal service and comply with all food service & health codes.
• Attend outside partnership agency meetings/network and/or trainings as needed.
• Maintain an 'on-call' status and be available to respond to the facility on an emergency basis.
• Supervise staff (House Monitors) and appropriate outside agencies and report any issues to the management team.
• Assist with calling and/or report any property maintenance issues to resolve immediately.
• Collaborate with other staff members to ensure adherence to safety and security measures.
• Compile monthly statistical reports as required by county and city contracts.
• Compile monthly reports as required for billing submission.
• Maintain positive working relations with Salvation Army staff, representatives and all agencies providing services to clients.
• Other duties as requested or assigned by the Corps Officers or management staff.

Working Conditions

Office/field environments; travel from site to site; exposure to computer screens and inclement weather conditions; may work or inspect in confined spaces; public contact. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. This Position requires employee to be Vaccinated from COVID-19 or have a religious or medical approved exemption.

Minimum Qualifications

• Must possess a valid California driver's license and pass a criminal background check.
• BA in human services field with minimum of two years of experience (or) four years of social services experience with case management.
• Ability to keep organizational and client confidentiality.
• Computer literate and proficient; able to use computerized database system for information management.
• Must be supportive of The Salvation Army's Christian mission and philosophy.
• CPR/First Aid Certification.

Skills, Knowledge & Abilities

• Must be culturally sensitive and nonjudgmental regarding issues with homelessness, mental health illness, substance abuse, etc.
• Ability to carry out assignments independently and strong time management skills.
• Knowledge of mainstream benefits, homeless assistance, employment, housing, medical and mental health resources in the community
• Professionalism in relation to clients, fellow employees, and community contacts.
• Excellent human relations/communication skills; ability to act in a professional manner regardless of circumstances.
• Skilled in non-violent crisis intervention
• Ability to self-motivate and organize time effectively