Supervisor Client Services

MultiCare Health System
paid time off
United States, Washington, Tacoma
603 South J Street (Show on map)
Nov 19, 2024
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Days, Schedule: Mon- Fri, 8am - 4:30pm Position Summary The Supervisor - Lab Outpatient Services is responsible for the administration and operations of staff and functional operations related to LabsNW Patient Service Centers (PSCs), including registration, accessioning, phlebotomy, processing, handling, and distribution of outpatient lab specimens, and the direct supervision of the personnel assigned to those PSCs. This is a first line supervisor that is responsible for the overall administrative management of Outreach operations. This position supervises Patient Service Representatives, Customer Service Representatives, couriers, and other LabsNW personnel. Work situations are varied and require strong leadership skills, organization, prioritization, accuracy, discretion, good judgment, and independent decision-making. Major decisions are subject to the review and approval of the Director. External contacts include physicians, pathologists, physician office staff, and patients. Internal contacts are primarily with the clinical units and other hospital based staff. Requirements Associate's degree or additional 2 years of experience in lieu of education will be considered Licensure as MA-P Three (3) years of experience in relevant area of clinical laboratory Experience with Epic registration and lab functions preferred Previous experience and demonstrated skills in a leadership, teaching, or a supervisory role Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"health caresystem 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $86,944.00 - $125,091.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.