Director of Clinic and Physician Services

Essential Duties and Responsibilities

• Responsible for planning, directing, and supervising all operations of assigned clinic(s) and product line(s).

• Responsible for clinical outcomes, financial performance, patient satisfaction scores for the assigned clinic(s) and product line(s).

• Recruits, trains and evaluates management and supervisory staff.

• Develops, implements, and evaluates clinic policies, goals, and objectives to ensure delivery of quality care, efficient operations and compliance with regulations of all regulatory agencies so that the Mercyhealth Mission, Vision and Values are fulfilled.

• Participates in the development and modifications of clinic and product line programs.

• Interprets and enforces department and institution policies.

• Participates in the development and modifications of clinic and product line program.

• Participates in appropriate clinic and health system committees.

• Investigates and resolves complaints or refers unusual problems to superior.

• Works closely with Vice President in developing and implementing strategic policies.

• Maintains continuing development and implementation of clinic and product line QA & I program.

• Participates in analysis aimed at key initiatives and projects for assigned product line(s).

• Performs other duties as assigned.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelor's degree in Business Administration or related field.
Master's degree in Business Administration or Health Care Administration preferred.
Three to five years of pervious group practice management experience.

Certification and Licensure

N/A

Skills and Abilities

Excellent interpersonal/communication skills. Excellent analytical and problem-solving skills. Strong planning and organizational skills.

Computer experience.

Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
The employee must occasionally lift, move or exert force up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit; reach; use hands and fingers for handling, fingering, and feeling; talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch and crawl. Vision required is frequent close and distance vision with the ability to adjust focus. The employee must occasionally use color and peripheral vision along with depth perception.

Level of Supervision

Directs Clinic Manager, Clinic Team Leaders and Supervisors who supervise Clinic Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises

N/A