BWPO Practice Assistant II

GENERAL SUMMARY:

Brigham and Women's Advanced Primary Care Associates at South Huntington is an Internal Medicine practice that opened in August 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their healthcare team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-Centered Medical Home.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.
• Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Participate in process improvement groups.
• Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.
• Extended and/or weekend hours required.
• Assist co-workers in their duties (within the limitations of training and scope of practice).
• Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
• All other duties as prescribed.

QUALIFICATIONS:

• Minimum of High School diploma, GED or equivalent experience.
• Minimum 1 year applicable work experience required.
• Some additional training in office systems or other post high school education preferred.
• Ambulatory care experience a plus, but not required.

Primary care experience a plus, but not required.