Customer Service Representative

Organization: New Mexico Museum of Natural History Foundation

Location: 1801 Mountain Rd. NW, Albuquerque NM

An Off-Campus Work-Study Position - MUST have a Work-Study Award

JOB SUMMARY:

Primary point of contact for customers in NatureWorks, Dynatheater, and Membership Desk.

Specific Duties Include:

• Natureworks
  * Demonstrates a welcoming customer focused
  environment by greeting customers, responding to questions, and
  improving customer engagement with merchandise
  * Provides excellent customer service
  * Uses suggested selling techniques - recommend merchandise on the floor and at the register
  * Accurately uses point of sale system
  * Balances cash drawers
  * Merchandises and displays product
  * Introduces promotions and opportunities to customers
  * Prices and distribute merchandise as directed
  * Dusts and cleans store on a regular and constant basis
  * Sell NMMNHF Memberships as needed
  * Accurately reconcile register at opening and/or closing
  * Work in a team environment to assist with other projects and tasks as needed or assigned
  * Other duties as assigned
• Membership Desk
  * Deliver high quality customer service
  * Listens to requests and works to find the appropriate solution
  * Provide services and answer questions to current members
  * Sell memberships to potential Museum visitors
  * Inform members and visitors of current Museum events
  *
  Strives to maintain a thorough knowledge of products and services
  available at the Museum, Planetarium, DynaTheater, NatureWorks,
  Foundation, and Cafe
  * Sell admissions to members and Museum visitors
  * Sales and redemption of Foundation gift cards
  * Responsible for accurately maintaining cash drawers and balancing at the beginning and end of shift
  * Adheres to cash handling and balancing procedures
  * Answer Membership telephone and retrieve messages
  * Assist Foundation staff with upcoming events and projects
  * Processes Foundation mailings by folding and stuffing envelopes, etc.
• Dynatheater
  * Opens the theater upon arrival each day, checks lights and equipment to ensure functionality.
  * Operates projection system equipment to project all movies, lectures, special events, etc.
  *
  Hosts concession stand: including accurate handling of cash and
  reconciling cash drawer to point of sale system, sells product, performs
  inventory counts, and recommends products to Theater Manager.
  * Vacuums, sweeps, wipes chair backs, picks up trash, and changes trash bags throughout the day as needed.
  * Distributes, collects, washes and dries 3-D glasses.
  *
  Seats guests, school groups and makes all necessary announcements
  before show starts (cell phones, emergency exits, restrooms, etc.)
  * Assists handicapped guest with entry, seating, etc.
  *
  Notifies the Theater Manager immediately of any facility problems or
  complaints, notifies security of any medical emergencies, security
  threats, etc.
  * Handles high level technical problems quickly and
  efficiently, including communicating to the audience the procedure that
  will follow. (Such as evacuating theater properly during an alarm).

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Job Requirements:

* High School diploma

* Must exhibit outstanding customer service skills, strong communication skills, math competency, and computer literacy

* Must be able to bend, lift, squat, and climb ladders as well as stand for long periods of time

* Requires the ability to work weekends, evenings, holidays, and any number of specified on-call shifts

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.