PSH Supervisor - 13-330 SC/ CIS

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Supervising Case Manager provides management and coordination of the Social Workers/Case Management Team. He/she works as part of a multi-disciplinary team and will train team members in timely completion of work assignments, paperwork, and certification process. This person is responsible for execution and delivery of contractual goals, provides oversight of the TAY and General Program to ensure the effective delivery of Case Management, housing stability and quality assurance. These activities include the following activities:

Essential Functions

• Work with the Program Manager to develop a program design and case management strategy for the Case Management Team
• The supervisor will carry an active caseload of a minimum of 10 active participants.
• The supervisor is responsible for administrative duties that require typing, Data entry, intensive case notes, and written reports. The program requires a high volume of typing and data entry that could consume 3-4 hours daily.
• Provide program oversight for client assessment, case management and service provision.
• Provide direct supervision of Case Management Team including on-going monitoring and evaluation of activities and staff performance.
• Conduct mentorship & guidance to all staff members located at multiple sites within Los Angeles County (Driving across the County is essential to the success of the program).
• Develop and Train intake assessments for program participants and develop clearly written policies.
• Develop effective case management practices which include but are not limited to the following activities: providing appropriate resources, tools, and counseling participants in achieving their case plan goals; provide referrals for services, following up to ensure that the referrals were completed; tracking and documenting participant progress.
• Work collaboratively with the ICMS Case Manager to assist participants as needed while they prepare to move into permanent housing.
• Develop program policies in Landlord/tenant relations by implementing preventative measures in avoiding eviction notices and/or Lease violations.
• Develop relationships with vocational specialists to assist participants in accessing employment and training opportunities.
• Develop procedures on best home-based practices in case management services to participants once they move into permanent housing.
• Develop and implement best written style of case notes to ensure clear and detailed case notes in the Homeless Management Information System (HMIS) and the Comprehensive Health Accompaniment and Management Platform CHAMP).
• Track and oversee all 5X5 Assessments and Housing Acuity Index on a Quarterly basis.
• Conduct One-on-One Field Supervision with all ICMS Case Managers by case conferencing participants housing status as needed.
• Attend weekly, bi-weekly, and monthly meetings in Los Angeles County.
• Monitor, assess, and prepare program reports as needed (i.e., HMIS, Master Roster, CHAMP).
• Conduct face to face Supervision with all ICMS Case Managers on a bi-weekly basis.
• Conduct monthly site visits to all sites located across Los Angeles County.
• Provide Case Management field support to all case managers when needed.
• Develop grievance procedures in solving client issues and prevent grievances from escalating to Program level status.
• Develop a staff-centered approach and become the bridge between employees and managers by providing regular updates and feedback form both sides.
• Collaborate with the Program Manager to establish training materials to help minimize the number of client vs case managers escalations.
• Accompany staff members on home visits for clients that need a higher level of support.
• Collaborate with the Program Manager to assess program needs and identify site weakness.
• Adopt as "whatever -it-takes" approach in assisting clients to retain housing and independent living.

Working Conditions

Most of the direct service work is performed in the community (e.g., clients' homes) Thus, the Social Worker must have the ability to walk, stand, bend, climb, kneel, and twist on an intermittent or sometimes continuous basis, the ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; ability to operate computer, fax and telephone; and the ability to lift up to 25 lbs.; Conduct a high volume of data entry, typing, and prepare reports internally, funders, and external leadership.

Minimum Qualifications

• Bachelor's Degree preferred or one year or more working with the homeless population.
• Excellent communication skills.
• Must obtain First Aid/CPR certification in first 90 days of employment.
• Must pass health screening.
• Must receive TB testing yearly.
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to conduct job-related essential functions.
• At least 12 months experience working with the Homeless people who have mental illness and/or substance use issues.
• A criminal background check is required with certification for Protect the Mission policies and procedures.
• Must pass TSA driving test and Motor Vehicle Record check (Annually).
• Commitment to the holistic mission of The Salvation Army.
• Able to represent the Salvation Army to community organizations and Community Integration Services (CIS).

Skills, Knowledge & Abilities

• Commitment to collaborating with disabled Individuals.
• Ability to work well with others and committed to the vision that the CIS be a department of excellence.

Bachelors (preferred)

Must obtain First Aid/CPR certification in first 90 days of employment. (required)
At least 12 months experience working with the Homeless people who have mental illness and/or substance use issues. (required)
One year or more working with the homeless population. (required)

Driver's License (required)