Intensive Case Management Intern (Spring 2025) - UNPAID

International Rescue Committee
United States, Virginia, Richmond
Nov 20, 2024
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict. The Intensive Case Management (ICM) program currently operates in 21 offices across the IRC's U.S. network. ICM serves the most vulnerable refugees during their first five years of resettlement, helping them achieve self-sufficiency by identifying their unique needs, the barriers that prevent them from functioning and integrating into the mainstream, and the specific goals that they will reach as a result of enrollment in the ICM program. The Intensive Case Management (ICM) Intern will work closely with the Intensive Case Management (ICM) caseworker to assist with addressing clients' needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, clients who identify as LGBTQ+, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program. ICM Interns will be responsible for checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency. RESPONSIBILITIES: Attend intern orientation Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client) Assist with ICM client intakes and assessments Develop individualized plans with detailed action steps based on client needs Educate clients on the U.S. healthcare and benefits systems, as needed Provide transportation to appointments and attend appointments with clients, as appropriate Communicate with community partners for the purpose of case coordination Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients' homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.) Keep thorough and accurate case file documentation in the IRC's database Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed. Record hours and submit completed timesheet for each month via the IRC's online Volunteer Dashboard Communicate client concerns and potential challenges to ICM caseworker. Minimum Qualifications:* Be sensitive to the cultural and personality differences of the refugee clients.Respect their beliefs and values, which may differ from yours. Strong interpersonal skills and interest in working with the refugee community Ownership of a car, a valid driver's license, and car insurance Willingness to transport clients in your personal vehicle (optional) Willingness to be flexible and accommodating to client needs Will need access to a computer and must be willing to comply with IRC acceptable use policies. This position is unpaid and reports to the Senior ICM Caseworker. *The IRC and IRC workers must adhere to the values and principles outlines in the IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality. Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.