Associate Manager, Admissions & Enrollment

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Essential Functions:

Core Values Demonstration:

* Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.

Leadership and Supervision:

* Supervise, coach, and mentor Admissions Advisors and Enrollment Coaches to enhance their performance and effectiveness.
* Implement standardized admissions processes and practices to ensure quality of service and monitor performance metrics and their effects on enrollment numbers.

Strategic Enrollment Management:

* Assist in setting and monitoring new student and persistence enrollment goals.
* Flex staff resources to meet enrollment targets and address barriers to enrollment at both the campus and statewide levels.

Collaboration and Outreach:

* Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to provide enhanced support to students and monitor progress.
* Plan and oversee enrollment initiatives, regional events, and ambassador programs to increase college visibility and attract a diverse student body.

Student Support and Advisory Role:

* Manage a student caseload, addressing complex questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
* Guide students through the admissions process, ensuring all requirements are met.

Technology Leadership:

* Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.
* Utilize online platforms and software to maintain student records, track activity, and generate reports on monthly engagement targets and semester admissions objectives.

Regulatory Oversight and Compliance:

* Stay abreast of FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
* Proactively review changes to enrollment management policies and best practices, providing guidance to the team.

Training and Staff Development:

* Collaborate with the Enrollment team to identify and develop staff training needs.
* Coordinate training and staff development, including professional development, compliance, and college mandatory training.

Data Management and Reporting:

* Maintain accurate records of all interactions, applications, and enrollments.
* Use data to prepare reports on recruitment activities and their effectiveness, adjusting strategies as needed.

Community Engagement:

* Visit various community locations, including high schools, to attend events, represent, and promote TSTC.
* Provide information related to TSTC programs and applications.

Competencies:

* Leadership and Supervision: Proficiency in supervising, coaching, and mentoring staff
* Enrollment Strategy: Skills in setting and monitoring enrollment goals and addressing barriers
* Collaboration: Ability to collaborate effectively with various departments to support students
* Student Support: Proficiency in managing student caseloads and providing advisory support
* Technology Utilization: Expertise in using software programs for tracking and reporting
* Regulatory Compliance: Understanding of FAFSA, FERPA, and relevant regulations
* Training and Development: Skills in identifying training needs and coordinating staff development
* Data Management: Ability to maintain accurate records and prepare data-driven reports
* Community Engagement: Skills in representing and promoting the college at community events

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.