Ocean Import Specialist

Job Title: OCEAN IMPORT SPECIALIST

Job location: Utah, Salt Lake City

Revolutionize the logistics industry as a
customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our
dynamic team and be at the forefront of innovation, digitalization, and
solutions-driven approaches that cater to our customers' every need.

You will play a pivotal role in managing the movement of
ocean import shipments, you'll be the driving force behind unrivaled customer
satisfaction. Through proactive communication and seamless collaboration with
stakeholders, you'll navigate transport exceptions with finesse, delivering
swift and effective solutions that help minimize disruptions.

KEY RESPONSIBILITIES:

Customer Centricity:

• Provide exceptional customer service, surpassing
  expectations and promptly resolving incidents
• Cultivate enduring customer relationships, understanding
  their needs and serving as their advocate
• Go beyond simply highlighting transport exceptions by
  working with Subject Matter Experts, preparing creative customized solutions to
  keep our customers' cargo moving
• Collaborate seamlessly with internal and external teams
  to address customer concerns effectively
• Master our innovative products and services, offering
  demonstrations and training as needed
• Identify opportunities for account growth and
  collaborate with sales for rate renewals and upselling
• Stay updated on industry trends through trade teams and
  internal calls
• Digitalization and Technical Tasks:
• Promote and leverage DHL's digital suite to enhance
  customer satisfaction and reduce churn
• Take ownership of transport orders, ensuring timely
  delivery of shipments to the final customer
• Optimize booking processes to ensure efficient import
  operations
• Prepare and distribute import documents to counterparts
  (carriers, consignees, suppliers), validating as needed
• Assign tasks to the
  GSC support functions and monitor performance
• Perform IT systems related tasks to provide up to date
  information on shipments

File Ownership, Finance and P/L:

• Take full ownership of your files and their financial
  performance. You are the single point of contact for our internal network and
  our customers with regards to your files
• Continuously drive GP Maximization by finding cost
  efficient transportation solutions, leveraging upselling opportunities and
  minimizing revenue leakage

SKILLS / REQUIREMENTS:

• Strong understanding of Ocean Import regulations and
  documentation is preferred
• Enthusiasm for building deep and lasting connections
  with our customers
• Proactive and solution-oriented mindset, always
  demonstrating a "can do" attitude
• Ability to resolve issues related to product movement
  and proactively communicate with the customer
• Strong attention to detail and excellent communication
  skills (oral and written) are essential, with prior customer service experience
  preferred
• Proficiency in Microsoft Office, including Outlook,
  Teams, Word, and Excel
• Highly desirable, but not required, experience using the
  CargoWise system