Admissions Coordinator (Evening/Weekend Shift)

The Hospice Admissions Coordinator is responsible for the overall intake and coordination of referrals. The Hospice Admissions Coordinator drives the referral to admission process for each assigned referral. They are a resource for referral sources and work closely with other members of the team and agency to ensure adequate coordination and transition occurs to hospice services. They provide administrative support by efficiently triaging incoming calls and answering e-referral portals.

• Delivers a differentiated and seamless service to referring patients and their families, referral sources, and agency by developing and leading a service-minded culture and consistency in daily operations.
• Communicates directly with all involved, including but not limited to, the attending physician, referring physician, nurse, facility, patient, and families.
• Obtains demographics and clinical information from clients, physician's office, and other referral sources to gather supporting documentation.
• Maintains integrity of referral network, physician relationships and departmental support alongside operations, growth, and support partners.
• Effectively triages incoming calls and messages from referral sources and other partners.
• Provides general information about agency services to patients, families, and other referral partners, as needed.
• Maintains compliance with timely and accurate documentation within the organization's electronic medical record.
• Assists in data entry and tracking of non-admitted patients.
• Maintains compliance in all internal and external electronic systems.
• Complies with all state and federal referral/intake regulatory requirements.
• All other duties as assigned.
  

• Education: High School diploma or equivalency
• Experience: Customer Service Experience Preferred
• Experience: Strong communication skills and the ability to work both with a team and independently
• Experience: Computer experience including knowledge of Microsoft Office
• License, Registration, and / or Certification Requirement: No
• Must have excellent critical thinking and problem-solving skills