Network Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Network Engineer

Location(s): Cary, NC

Targeted Years of Experience: 3+ years

Qualifications

• The engineer must have 3 -7 years of previous Satellite experience and/or experience working with Internet Protocols; possess excellent communication skills both written and verbal. Previous Military Satellite Experience, Network Operations experience, and Cisco/Juniper Certification is highly desirable.

Requirements:

• 3 + years of Satellite and IP Networking experience.
• Preferably military satellite experience.
• Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT Certification.
• Experience with Cisco/Juniper routers and switches.
• Experience with Multicast over MPLS Networks.
• Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.

Responsibilities

• This position is responsible for Tier I monitoring and initial triage in a Satellite network operations center environment that typically links to numerous computer platforms, operating systems, and network topologies.
• Additionally, the engineer is responsible for customer support of complex and diverse systems in a 7 X 24 environment.
• Work will be required on all shifts (1st, 2nd, and 3rd), weekdays, weekends, evenings, and holidays as needed.

The engineer will be responsible for the following tasks:

• Proactive Monitoring and directing repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults.
• Operates and aligns antennas, conducts cross-polarization (x-pol) performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices.
• The engineer will provide technical assistance to field & vendor technicians, and operations center personnel, which are engaged in the day-to-day operation of maintenance of satellite communication systems.
• The engineer will respond and perform Tier I triage of the network alarms utilizing the available network tools and systems.
• Create customer trouble tickets on outages identified via network management systems and tools.
• Test and isolate circuit issues using tools/Telco local loop, and customer in-house wiring. Test and repair hardware issues in the customer WAN/LAN environment.
• Coordinate multiple vendor dispatches for repair at the customer premise.
• Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
• The engineer will handle calls from internal/external customers in an ACD environment.
• The engineer will work to ensure the network and network management environment is reliable to meet predefined service levels.