Director, Operations and Enrollment Systems

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Nov 21, 2024

Position Information

Posting date	11/19/2024
Closing date
Open Until Filled	Yes
Position Number	1126028
Position Title	Director, Operations and Enrollment Systems
Department this Position Reports to	Tuck Admissions & Financial Aid
Hiring Range Minimum	$105,200
Hiring Range Maximum	$131,600
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule
Location of Position	Hanover, NH Tuck School, 100 Tuck Hall
Remote Work Eligibility?	Hybrid
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose	The Director of Admissions & Financial Aid Operations and Enrollment Systems at the Tuck School of Business oversees all admissions and financial aid technology, operations, benchmarking, and reporting. Reporting to the Executive Director of Admissions and Financial Aid, this role serves as the functional lead for the Technolutions Slate CRM system, ensuring seamless operations and strategic alignment across the admissions process.
Description	The Tuck School of Business is looking for the next Director of Admissions and Financial Aid Operations and Enrollment Systems. This dynamic leadership role is crucial in ensuring the seamless operation and strategic alignment of admissions and financial aid technology, benchmarking, and reporting at one of the world's top business schools. Reporting to the Executive Director of Admissions and Financial Aid, the director will lead a collaborative team, manage cutting-edge systems like Slate CRM and Banner, and drive innovative enrollment solutions. As the functional lead for admissions systems, this position requires expertise in operations, data management, compliance, and enrollment technology. The successful candidate will leverage their leadership experience to foster a culture of continuous improvement while enhancing Tuck's reputation for excellence. This is a unique opportunity to join a mission-driven community dedicated to providing a personal, connected, and transformative MBA experience. Learn more and apply at https://searchjobs.dartmouth.edu/postings/76631.
Required Qualifications - Education and Yrs Exp	Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	8-10 years of progressive leadership and managerial experience in admissions operations and enrollment systems. Expertise in current and emerging policies, practices, and technologies related to admissions operations and enrollment systems. Knowledge of admissions and financial aid operations technology and software gained through relevant education or work experience. Strong technical skills with demonstrated work experience architecting solutions, scripting/ programming, and SQL development Demonstrated proficiency in office productivity tools like Microsoft Office Suite and collaborative platforms (e.g., Teams, Slack) for communication, documentation, and workflow management. Knowledge of federal and state laws and regulations related to admissions and compliance, including international admissions, enrollment, advising and transcript evaluation services, and FERPA. Commitment to building an inclusive community that values the diversity of backgrounds, talents, experiences, and perspectives of all its members.
Preferred Qualifications	.
Department Contact for Recruitment Inquiries	Lorin Parker, Executive Director of Talent Management
Department Contact Phone Number	6-2904
Department Contact for Cover Letter and Title	Lorin Parker, Executive Director, Talent Management
Department Contact's Phone Number	603.646.2904
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Not an essential function
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/76630

Key Accountabilities

Description

Leading and Managing:

Lead and manage a cohesive operations and enrollment systems team, fostering a collaborative environment that encourages professional growth, high performance, and continuous innovation.
Build and maintain collaborative relationships with internal and external stakeholders, enhancing visibility and support for admissions operations.
Ensure that processes, procedures, and performance standards comply with legal, regulatory, institutional, and professional requirements.
Stay informed on admissions operations and enrollment system trends, introducing relevant innovations to maintain Tuck's competitive edge.
Prepare and manage the admissions operations and enrollment systems budget, ensuring alignment with strategic objectives.
Collaborate with data partners, peer institutions, and senior leadership on shared analytics projects and other related assignments.

Percentage Of Time

35%

Description

Admissions Operations:

Provide leadership for the core functions of admissions operations, including implementing and optimizing admissions and financial aid systems (Slate, Banner).
Directly develop and enhance technological platforms to streamline business procedures and improve data security, accuracy, accessibility, and confidentiality.
Manage the processing of admissions applications and ensure data integrity and efficient information flow across stakeholders.
Lead decision-making on the integration, design, and functionality of application management and CRM systems.
Develop and optimize processes to improve staff efficiency and system functionality.
Collaborate with the Admissions and Financial Aid Leadership Team (AFALT) to establish system-wide calendars for application deadlines, admission processes, and communication plans.

Percentage Of Time

30%

Description

Enrollment Systems:

Serve as the functional lead for admissions systems, including CRM Slate, Banner, Axiom, and Hyland OnBase Imaging Software.
Oversee change management processes and routine system upgrades and liaise with IT staff on system integration and technology enhancements.
Provide continuous training, documentation, and updates to CRM users, ensuring smooth system operations and user proficiency.

Percentage Of Time

20%

Description

Data Management and Compliance

Analyze reports to improve onboarding and enrollment practices, collaborating with campus stakeholders to align processes with institutional goals.
Collect and analyze data metrics on communication plans and student responses, providing insights to guide future strategies.
Develop reports and dashboards, in collaboration with institutional research, to support application processing, recruitment, and student onboarding.
Ensure compliance with institutional, local, and federal regulations, including FERPA, FCC, HIPAA, and software licensing agreements, while coordinating with stakeholders to maintain adherence to grant requirements and MOUs.

Percentage Of Time

15%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.