Campus Experience Coordinator

Concordia University

paid time off, paid holidays, tuition reimbursement

United States, Minnesota, St. Paul

Nov 22, 2024

Position:
Campus Experience Coordinator

Location:

St. Paul, MN

Job Id:
370216*

# of Openings:
1

Campus Experience Coordinator

Position Overview: CSP prepares students for success using a responsive, student-centered approach. Learning at CSP is relevant to the skills employers seek and real preparation for a life of meaning and service. We are seeking motivated candidates who want to find a rewarding job working with our Admissions team, prospective students, and various departments throughout our University.

This position requires exceptional customer service skills, efficient multitasking skills, excellent detail-oriented skills, organization skills, and the ability to be adaptable. We have great people who believe in our mission which includes exceptional quality in education and service. If this feels like you, we'd love for you to apply!

Benefits of This Position:

Being part of a tight-knit team working toward our mission and goals
Full benefits package with healthcare, retirement, and tuition reduction options
Available 1-2 remote days a week, with a work-life balance encouraged culture
10+ paid holidays per year, in addition to annual PTO (up to 25 days!)
Free Mental Health services
1 Day of Service per year, paid time off
Tuition reimbursement opportunities, 75% - 100% covered of eligible tuition
Professional development opportunities
Annual catered lunches, events, and campus connection opportunities

CEC Essential Duties:

The Campus Experience Coordinator (CEC) is responsible for all aspects of the visit experience at Concordia. This includes:

Campus Experience Management:

Provide exemplary customer service and support in person, via text, phone and through email correspondence.
Serve as the primary point person for scheduling and coordinating individual campus visits, campus tours, and group visits offered both in-person and virtually.
Manage all visit communication and visit components (admission meetings, faculty meetings, Chapel, attending lunch, getting to and from places on campus, etc.) with our tour guides, guests and faculty, coaches, and staff.
Consistent maintenance of campus visit data in the admission Slate CRM software. This includes detailed student visit data entry, data analysis, report generation and creation of correspondence.
Cultivate partnerships with other departments to enhance the visitor experience.

Admission Events Coordinator:

Design engaging and informative events tailored to prospective students' interests and needs.
Develop, implement, and manage event timelines, and logistics for all admission-related events, including large Admitted Student Day events, information sessions, virtual information sessions.
Coordinate and collaborate with campus stakeholders to ensure seamless event execution.
Partner with academic departments, student organizations, and campus services to highlight CSP offerings and provide a holistic experience for prospective students and families.
Oversee event registration communication and outreach for all admission events.
Manage event registration and attendance tracking utilizing Slate CRM.

Supervise Campus Tour Guides:

Recruit, hire and train all campus tour guides.
Maintain tour guide handbook, script, and tour routes to ensure accuracy and relevance.
Manage the tour guide schedules to guarantee coverage for all scheduled tour shifts.
Serve as the primary tour guide backup when there are no tour guides available.

Support Department Functions:

Assist with coverage and management of the Admissions Welcome Center front desk on a needed basis.
Serve as the primary welcome center receptionist back up, including front desk coverage, and assisting with incoming phone calls during high volumes.
Other programming duties as needed to assist in the recruitment goals of CSP.

Education & Experience:

Associate's Degree: Required
Bachelor's Degree: Preferred

Supplemental Information:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.

The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel. This mission is rooted in academic excellence and Christian vocation.

The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.

Promise to Students - Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.

Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation. Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound. Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.

CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.csp.edu/student-life/title-ix/

Feel free to contact Cassidy Leininger - cleininger@csp.edu, with any questions

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