Volunteer Services Coordinator

The Volunteer Coordinators are responsible for the on-going recruitment, recognition, retention, coordination and supervision of adult, high school, college and Workplace Learning Connection student volunteers in all volunteer shifts and assignments. Volunteer Coordinators work closely with hospital departments to maintain and improve current volunteer programs and plan and facilitate any future programs/tours for volunteers (and visitors) which may be developed. This includes, but is not limited to screening, interviewing, orienting, training and placement to meet the needs of the hospital and community we serve. The coordinators work together in a team environment and are responsible for carrying out the philosophy and objectives established by the hospital and the departments we serve.

Why UnityPoint Health?

• Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits -Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment- We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development- We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

Volunteer Program Coordination

• Responsible for establishing and maintaining positive relationships with all volunteers and associates of the Volunteer Services department and St. Luke's Hospital.
• Responsible for utilizing effective strategies in coordinating volunteers, including but not limited to:
  • Screening, interviewing, orienting, training, placement, coaching, and on-going supervision of volunteers.
  • Facilitates the appropriate matches of volunteers to selective placements in the hospital, off-site locations and community we serve.
  • Assists with completing Service Line schedules weekly and finds subs as necessary.
  • Works with department to establish a written assignment description and training materials.
  • Coordinates education and volunteer meetings for volunteers as needed in their assignment areas.
  • Maintains on-going communication (written/verbal) with volunteers to ensure satisfaction of volunteer's placement.
• Assists in the development and implementation of new volunteer opportunities and programs.
• Responsible for other assignments as may be deemed necessary by the Program Manager of the Volunteer Services department.

Collaboration and Outreach

• Must work closely with second Volunteer Coordinator and function as a team.
• Works collaboratively with supervisors to ensure placement of volunteers meets the department's expectations/needs.
• Work closely with Human Resources staff to establish parallel processes for the VS program.
• Participates in hospital committees and break out groups as assigned and interested in.
• Introduce Volunteer Services to New Hires at their associate orientation luncheon.
• Provides information to individuals and community groups about Volunteer Services and volunteer opportunities when requested.
• Attends community volunteer fairs as companies, schools, etc. as available to recruit new volunteers.
• Works collaboratively with other professionals, students and associates to coordinate placements for internships and career exploration opportunities: including The WorkPlace Learning Connection, Coe College Work Study Program, etc.
• Is a member of local professional networking group LIV (Leaders in Volunteerism)
• Attends educational offerings by the hospital and education conferences related to personal and professional growth and development.

Marketing and Recruitment

• Capture volunteer stories to promote role the volunteer plays in hospital success.
• Assists in the planning for volunteer retention.
• Assists in the recruitment of new volunteers to meet the needs of the hospital.
• Assists in the planning for volunteer recognition.
  • Identify recognition opportunities throughout the year and promote volunteer recognition of hospital volunteers with associates of the hospital and community as appropriate.
  • Provides volunteers with letters of recognition as requested.

Resource Management and Improvement

• Daily use of Volgistics, i.e. notes, reports, hours, volunteer demographics, etc.
• Coordinates maintenance of current volunteer records and files for the department to ensure volunteer records of service are maintained and files are compliant including paper, electronic and database files.
• Assists in monitoring and updating department procedure manuals, volunteer assignment descriptions and training materials.
• Revise the volunteer orientation materials as necessary.
• Developing and revising volunteer training criteria and checklists for assignment descriptions.
• Develops evaluation tools to measure the effectiveness and impact of volunteers to their assignment areas.
• Assist in maintaining Volunteer Services Office on a daily basis. May include; answering phones, selling tickets, assisting with mail/flower deliveries, etc.

• Bachelor's Degree required, preferably in Public or Non-profit Administration, Healthcare Administration, Communications, Journalism, Education, Marketing, Social Services, or Human Resources.
• Able to work evenings as scheduled.
• Writes, reads, comprehends and speaks fluent English.
• Experience as a community volunteer required.
• Computer literacy in Microsoft Office with the ability to easily and quickly learn new programs and databases and teach volunteers.
• Management of volunteer database.
• Marketing and recruitment skills
• Extremely detailed oriented.
• Understand the demographics and differences, preferred communication and recognition needs and motivation of the current multigenerational workforce.
• Use of usual and customary equipment used to perform essential functions of the position.