Requisition ID# 161828 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Information Technology Work Type: Hybrid Job Location: Alameda; American Canyon; Antioch; Bakersfield; Belmont; Brentwood; Chico; Clovis; Concord; Cupertino; Davis; Eureka; Fresno; Hayward; Jackson; Lakeport; Livermore; Madera; Merced; Oakland; Rancho Cordova; Rocklin; Sacramento; San Ramon; Santa Rosa; Stockton; Vacaville; West Sacramento; Yuba City Department Overview Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions. Position Summary This position supports the typical duties associated with hands-on functions within the telecommunications industry at layer 1 and 2 and is responsible for providing 7/24 Tier III technical support on transport technologies monitored by the Network Operations Centers (NOC) and maintained by regional technicians. These technologies include but are not limited to SONET, DWDM, ROADM, digital microwave terminals and systems, Digital Cross-Connect (DCS), multiplexer, channel bank, network timing (BITS), data link control (DLC), and serial data communication, outside fiber plant. Transport specialist is responsible for directing service incident restorations and engaging vendor support as required. PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E's discretionary incentive compensation programs. The hourly rate for this position ranges from $50.48 to $81.25. Responsibilities Network Management & Operational Support:
- Work safely following company safety standards and guidelines
- Responsible for learning all of the systems and applications required to perform the transmission specialist job function
- Provide 24/7 3rd tier support for PG&E's telecommunications infrastructure, technicians and engineers throughout the PG&E system
- Scheduled network changes/maintenance: All changes to the network must be approved by change management. Change management may request specialist review of work request, (RFC/MOP), and give detailed analysis of the risk. May also be required to file RFC/MOP and scheduled maintenance or authorize, conduct, supervise, or monitor network maintenance activities in conjunction with internal 3rd parties.
- Work closely with other groups to identify and address potential problems in the transport network before they become service affecting events. Communicate all issues, changes, outages, and maintenance in accordance with processes, procedures, and polices.
- Support /perform transport equipment fault isolation/analysis and detail needed repairs for technical staff.
- Support installation, commissioning, troubleshooting and daily operation of optical transmission system muxes and outside plant, digital microwave systems, electric mux, network timing and synchronization, DC plant.
- Support OTDR/OLTS, Ethernet-BER, DS1/DS3, digital microwave, and telephony acceptance testing.
- Cover various work assignments during a variety of work hours and participate in on-call rotation. Resolving system outages and meeting critical project timelines may include extended hours and work weeks to include weekends and holidays.
- Perform special projects and other duties as assigned.
- Open/Update/Close network trouble tickets: Network alarms and maintenance are addressed and documented via trouble tickets with notifications and status updates issued to internal organizations and customers when applicable. Specialist creates, manage, and respond to system trouble tickets and report status updates to Leadership and customers.
- Alarm monitoring and network fault management: The Telecom Control Center (TCC) actively monitors network equipment and facilities. To ensure prompt and correct response to alarms, Specialist support TCC operations by providing alarm analysis and resolution instructions.
- Unplanned network outage: Analyze events, alarms, historical logs to determine and manage service impacts of unplanned outages. Engage necessary departments and personnel in a timely manner for fault isolation and troubleshooting. Manage escalation and coordinate group efforts including 3rd party engagement and notification. Document event status and provide timely status updates.
Projects:
- Support PG&E telecom engineering department and project management in network construction activities: installation, commissioning and troubleshooting optical transmission systems including outside plant. This support includes fiber optic cable, OTDR trace analysis and optical power meter data acquisition and analysis.
- Work closely with peers, supervisor, team members and others as needed to identify, plan, prioritize and implement complex project deliverables.
- Performs advanced testing and evaluations of new technologies in a lab environment.
Consulting:
- Evaluate and articulate market needs and opportunities for technology-based products and services.
- Provide advanced content-specific advice to technical architects and other IT professionals and stakeholders.
Training:
- Assist other specialists, analysts and technicians as appropriate in developing their own technical skills through training, presentations and involvement in the process of maintaining and supporting these systems (installations, upgrades, troubleshooting, problem resolution, etc.).
- Assist in creation and maintaining of training class curriculum, conduct internal classes and coordinate vendor training.
- Provide remote or on-site formal/technical/OJT training to peers, NOC teams, and or region operations technicians and publish support bulletins/job aids. Mentor and cross-train other groups such as engineering and project management.
Qualifications: Minimum
- BA or BS degree in Computer Science, Engineering, Business or related discipline or equivalent experience or technical training
- 4 years of IT operations experience
- IT-Information Technology Product certification, for example CCIE, CCAr, MCSE, MCSM, RHCA, RHCE, or a certification applicable to the system being supported
Desired
- 6 or more years operations experience managing telecommunications transport systems and equipment
- Experienced in troubleshooting various types of transmission equipment common to the telecommunications industry and have understanding of common telecommunications standards and protocols
- Ability to read and interpret documents such as single line drawings, job packages, RFCs/MOPS, vendor documentation, ITU/IEEE telecommunication standards, PG&E procedures and standards documents
- Knowledge of Microsoft Word, Excel, Visio
- Knowledge of common telecommunications craft and monitoring tools
- Knowledge of Transport and IP standard telecommunication practices and technologies: DS1, DS3, SONET, DWDM, Gigabit Ethernet, Channel Banks, Circuit-Switching Systems, DCS, Timing and Synchronization equipment, and Digital Microwave terminals and systems
- Able to work and communicate across multiple departments
- Ability to research and survey new products and/or releases (e.g., productivity tools)
- Able to establish and document operations procedures
- Excellent written and verbal communications skills
- Ability to work independently and as part of a team
- Advanced knowledge of key PG&E systems and processes
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PG&E
Nov 25, 2024