Senior Sales Associate - Arizona

La-Z-Boy
United States, Arizona, Mesa
Nov 22, 2024
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: The basic function of the Sales Associate is to sell La-Z-Boy products and services. This involves using and developing all selling and customer service skills trained to meet and exceed company goals. All Sales Associates are responsible for achieving store goals and maintaining the trust and loyalty of all of La-Z-Boy's customers and team members and providing the highest level of customer service. Job Description: KEY RESPONSIBILITIES (other duties as assigned): Interact with customers appropriately and professionally by providing the highest level of customer service to all current and future customers Drive sales by contributing to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy Complete all sales paperwork and customer service issues in a timely manner Attend and participate in company training, store meeting Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries Follow company procedures and policies. Including policies against harassment, attendance, sales policies and procedures and customer interaction SCOPE & IMPACT: Perform a minimum number of house calls to customer homes Maintain a sales average consistent with Company Standards MINIMUM REQUIREMENTS: High School diploma or GED Strong interpersonal skills to effectively communicate, build rapport, and positively influence Vocational or technical training in field of study Bending, lifting, and standing for long periods of time Reliable transportation to drive to customer homes PREFERRED REQUIREMENTS: Previous selling experience and ability to close a sale strongly preferred Organizational and problem-solving skills Understanding and ability to word with computer technology SUPERVISORY RESPONSIBILITIES: N/A PHYSICAL DEMANDS/WORK ENVIRONMENT: Bending, lifting, and standing for long periods of time Interaction with customers and co-workers, focus and concentration OUR PURPOSE: We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us. *We believe in the transformational power of comfort* OUR VALUES: Courage - We aren't afraid to try something new We are results oriented and can-do hard things. We do what is right. We challenge the status quo. Curiosity - We are relentless in our mission to understand our business and consumers We ask questions and explore every opportunity. We embrace change. We test and learn. Compassion - We honor our almost 100-year legacy that was built on family We lead with empathy in support of each other, our consumers and our communities. We foster an inclusive environment. We believe in positive intent. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekly Hours: 20 Work Shift: At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.