Digital Catalog Specialist

The Marketing Specialist, Digital Catalogs & Integrations is responsible for building and maintaining customized customer catalogs intended to drive sales in support of the Performance Coatings Group's (PCG) digital goals across various procurement systems and order management software. This position represents the Performance Coatings Group business segments and regions within the Sherwin-Williams eBusiness Center of Excellence - through management of customer specific product catalog data, providing customers access to their PunchOut and Hosted catalogs, and streamlining customers' e-procurement B2B purchasing processes with Sherwin-Williams.

• Represents PCG business segments/regions within Sherwin-Williams eBusiness Center of Excellence.
• Creates and maintains all digital product catalogs used across customer websites, as well as customer specific catalogs tailored to their procurement needs and product mix.
• PCG Catalog Team responsibility is inclusive of facilitating PCG customer procurement system integrations (PunchOut/Hosted/non-Catalog) by working with the PCG Catalog, Product Enrichment, and Customer Operations teams within eBusiness, as well as Site Operations, National/Strategic Accounts, Pricing, Credit, and IT teams to meet customer needs and business objectives.
• Accurately maintains and updates catalog data and ensures price increases, customer requests and changes to Sherwin-Williams internal product data and availability are current and timely.
• Works with 3^rd party system providers (i.e., Ariba, Coupa, Oracle) to understand system requirements for loading data, the format needed to accomplish this objective, and to establish approval dates for catalog uploads so that data is accurate for our customers and stores fulfilling their B2B orders.
• Identifies needed enhancements within Stibo STEP, Sherlink, and HCL WebSphere Commerce to increase productivity and efficiencies and presents findings in detailed format to Manager, PCG Digital Catalogs.
• Recommends, develops and/or enhances internal facing tools used by SMEs, Reps or Field Personnel to increase efficiency and enhance their abilities to focus on customer needs and sales opportunities.
• Develop and maintain process documentation to ensure quality standards and practices are consistent and up-to-date and communicated across teams.
• Troubleshoot issues within Stibo STEP and provide feedback to the eBusiness technical team to correct any errors that would cause customer delay in receiving new or updated catalogs.
• Supports the implementation of new systems and platforms.
• Perform task management and reporting, as necessary.

FORMAL EDUCATION:

Required:

• Bachelor's Degree or equivalent experience preferably in Marketing, MIS, or e-Business related fields.

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum 2 years digital catalog development, e-Commerce and/or marketing experience is required.
• Ability to work within a matrix organizational structure, developing strong relationships with all levels of management.
• Demonstrated ability to influence decision makers.
• Ability to adjust to the audience when translating between business and technical terminology.
• Ability to manage and cleanse large data sets.

Preferred:

• Experience working with procurement systems such as Coupa, Ariba, Oracle.
• Experience with SW Point of Sale systems, processing eCommerce orders from SW Customer Order Entry, and SW Price Record Card structure (Local, National, Schedule, etc.) is preferred.
• Experience working with the National/Strategic Accounts Sales Organization and management is a plus.
• Knowledge of PCG Product mix is a plus.

TECHNICAL/SKILL REQUIREMENTS:

Preferred:

• Stibo/STEP knowledge is a plus/preferred.
• Experience with Agile development methodology or SAFe principles is preferred.

Required:

• Working knowledge of Microsoft Suite programs such as Excel or enterprise systems.
• Must be detail-oriented and capable of handling multiple projects at once.
• Ability to prioritize tasks to meet deadlines in a fast-paced environment.
• Ability to quickly learn and adapt to new systems and processes.
• Must possess excellent verbal and written communication skills along with a proven track record of collaboration with multiple internal and external partners.

TRAVEL REQUIREMENTS:

• 10%