New

Analyst I, Technical Operations Center

American Multi-Cinema, Inc.
401(k)
United States, Kansas, Leawood
11500 Ash Street (Show on map)
Nov 25, 2024
Analyst I, Technical Operations Center Job Summary The Analyst I, Technical Operations provides remote operational and technical support to theatre associates for Sight & Sound systems, ensuring consistent uptime of screens and preshow content to support revenue generation. This position is based in Leawood, Kansas, with remote eligibility. Job Description Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team! AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. What you'll be doing: Deliver guest-focused remote support for Sight & Sound systems by addressing theatre calls, proactively monitoring systems, and remotely connecting to digital cinema equipment to resolve issues efficiently across all locations. Partner with on-site technicians and follow up on their progress to ensure timely issue resolution. Communicate regularly with theatre associates to provide technical and operational support. Document and maintain operational processes in partnership with the Sight & Sound team and other departments. Complete assigned Sight & Sound projects, such as software upgrades, hardware deployments, and related tasks. What we need from you: Strong proficiency in Microsoft Office and AMC Sight & Sound knowledge, or an information technology(IT)/computer-related certification. 2+ years of experience in troubleshooting operating systems, hardware, or digital cinema equipment. 2+ years of experience with remote problem resolution and ticketing systems, or theatre management. 2+ years of guest service experience. Ability to complete assigned tasks independently. Exceptional guest service skills and the ability to communicate clearly with non-technical users. Strong analytical reasoning for troubleshooting Sight and Sound concerns. Ability to manage stress in dynamic and high-volume environments. What we also value: A positive attitude and willingness to collaborate in a team environment. Basic understanding of networking principles. Technical experience with remote support, ticketing systems, and network operations. Commitment to continuously develop understanding of new systems and processes. Availability to work nights, weekends, and holidays. AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people...FREE movies at any of our 600+ theatres nationwide! AMC's company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company's success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes. We appreciate your interest in AMC and look forward to seeing you at the movies! AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment. Compensation Information AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation for this position is: $19-21 per hour. Minimum Job Requirements Strong proficiency in Microsoft Office and AMC Sight & Sound knowledge, or an information technology(IT)/computer-related certification. 2+ years of experience in troubleshooting operating systems, hardware, or digital cinema equipment. 2+ years of experience with remote problem resolution and ticketing systems, or theatre management. 2+ years of guest service experience. About AMC AMC amazing. That's the promise we deliver to hundreds of millions of guests domestically and worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities where we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results. Department DTDS Support Services Job Address 1 One AMC Way Job Address 2 11500 Ash Street City Leawood State Kansas Zip Code 66211 Employment Status Full Time Pay Rate Type Hourly Relocation Eligibility No Job ID 27184BR