Phone Responsibilities 80%
1. Respond to all incoming and interoffice calls and escorts' callers to the appropriate party.
2. Schedule new and return patient appointments for providers per established guidelines. Cancel and reschedule patient appointments.
3. Respond to paging requests and conference callers together as required.
4. Access Halo to obtain call schedule to enable accurate and efficient routing of calls.
5. Register patients via telephone to obtain demographic information and direct them to the appropriate services, policies and/or procedures of the medical practice.
6. Update patient demographics in the Athena/lDX system when appropriate.
7. Access and communication of patient information via Electronic Medical Record
8. Ability to learn and operate web based systems
Administrative 20%
1. Assists in training of personnel, monitors work completed and alerts medical Office Coordinator of problems which occur.
2. Suggests and aids in implementing efficient procedures in the call center area.
3. Responsible for identifying duplicate accounts and forwarding pertinent information to the System Support Unit for proper adjustments.
4. Responsible for maintaining inventory of equipment and/or supplies.
5. Responsible for reporting equipment failures to appropriate staff.
6. Performs other related duties as assigned.
SIU Medicine
$18.15 - $19.97 Hourly
medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
Nov 26, 2024