New

Sr Customer Engineer

Adobe Inc.
United States, California, San Francisco
Nov 26, 2024
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe is the market leader in software products and services for the creative & marketing ecosystem through Creative Cloud, Document Cloud, Express, Firefly and Experience Cloud. Adobe has made industry-leading progress in addressing the enterprise need for new, scalable ways to create ideas and assets with genAI-infused workflows and products. Adobe Digital Media's recent launch of genAI-powered products for enterprises including: Firefly Services (APIs), Firefly Custom Models, Object Composites, Style Kits and unique AI features within flagship products like Adobe Photoshop, Express and Illustrator. Our Creative Enterprise team seeks an enterprise developer with creative practitioner experience and great communication skills to support and even occasionally work alongside software developers at top global companies as they integrate Adobe's APIs into their businesses. What you'll do Become an expert in Adobe's cutting-edge APIs and services and creatively apply them to meet unique customer needs across multiple industries. Engage with customers via email, forums, documentation, tutorials, sample code, and live sessions to offer your expertise on using Adobe's latest technologies. Influence the product roadmap by sharing feedback from customers. Collaborate with Developer Relations and Documentation teams to deliver reference architectures, sample code, and other assets that can educate our field organization and our customers What you'll need to succeed Expert Full-Stack JavaScript (YourFavoriteFrontendFramework + Node.js) Expert understanding of REST APIs and familiarity with related tools such as Postman Deeply understand the practitioner perspective within the Creative tools (e.g., Photoshop, InDesign, Premiere, Illustrator, etc.). Understand the creative process. Bonus for familiarity with other technology systems in the creative production process such asMAMs, DAMs, NLEs, etc. Bonus: prior experience with generative AI systems for creatives (e.g,. Adobe Firefly, Midjourney, Dall-E) The ability to find technical solutions to ambiguous customer problems Work well across disciplines, functions and engineering teams Exceptional written communication skills, capable of conveying sophisticated technical and product ideas in a simple manner Be organized, able to track multiple customer engagements, ongoing investigations, etc. Bonus: comfortable speaking in front of customers and larger audiences Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $124,000 -- $234,200 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailaccommodations@adobe.comor call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.