Portfolio Administration Transition Manager

Cushman & Wakefield
United States, Missouri, St. Louis
Nov 26, 2024
Job Title Portfolio Administration Transition Manager Job Description Summary Responsible for coordination and management of Transitions within the Lease Administration Platform for newly awarded and existing Lease Administration assignments Job Description Manage Portfolio Lease Administration Transition projects to ensure maximum efficiency anddelivery of services per contractual obligations: Read the client contract and work with sales team/brokerage team to understand scope, desired timeline and overall expectations for onboarding client to ensure account needs are met while following the scope outlined in the client service agreements Lead all Lease Administration internal and client facing service line meetings Set completion targets and identify the key success criteria Identify and incorporate opportunities to enhance the customer experience Manage the direction, supervision and initial setup process relating to lease Administration including consulting & partnering with technology and ensure successful set up of PLA services including reporting and proactive analytics Coordinate database design aligned to client's desired outcomes and aligned with best practices Oversee the abstraction/migration/validation of leases by the abstraction team Coordinate requests for additional documentation/clarification by the abstraction team to the client, in order to build as complete a database during the transition period as possible Identify, track and report PLA transition progress; identify potential risks and develop mitigation strategies including providing regular updates to client and transition team on progress, alerting them of potential problems or delays Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus Partner with regional and account leadership to finalize PLA organizational structure Lead the team through transition go live / transformation handover Complete transition billing for Portfolio Administration implementation services for assigned clients Additionally, the Portfolio Administration Transitions Manager will: Coordinate and facilitate the communication channels between the Clients, abstraction personnel and/or subcontractors, quality control coordinators and Client teams Track and ensure completion of all Client and Client Team's deliverables Provide superior client service to internal and external clients while creating and maintaining trust and strong relationships with team members, leadership, and clients Responsible for overall integrity and ongoing development of the lease administration program including the initial development of playbook for ongoing lease administration Work in a variety of lease administration platforms to deliver lease administration services to Clients Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines Lead discussions about current practices, and how future state procedures might be improved via best practices developed through experience/benchmark data with other clients by recommending new approaches, policies, and procedures to drive continual improvements in efficiency of services performed Communicate inefficiencies in existing process and establish new processes to suit client specific needs Generate and deploy integrated best practice playbooks, templates and PLA tools Support internal and change management with client's organization Execute special projects as assigned by senior leadership Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained Stay up to date on the latest industry standards and trends Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.