Account Setup Coordinator I

Account Setup Coordinator I - Lenexa, KS - Monday - Friday 8:00AM-5:00PM

The Coordinator, Account Setup I, is accountable for all aspects of the intake, setup, and maintenance of the account setup. Responsible for ensuring all client accounts are set up with quality, consistency, and efficiency. Collaborate with other team members to develop and communicate best practices.

Pay Range: $21.57+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

* Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
* 15 PTO days first year
* Paid Holidays
* Annual Bonus Opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
* Opportunities for career advancement
* Training provided!

• Review, assign, and activate all accounts in respected platforms.
• Responsible for all client changes in applicable systems.
• Communicate effectively with all levels of Workforce Health Solutions personnel.
• Maintain and input client specific documentation related to client account setups.
• Investigate and analyze critical and or complex client issues and the ability to provide guidance necessary to implement solution.
• Perform other duties as assigned to meet the business needs or customer requirements.
• Work with the Quality Assurance specialists to determine and solve connectivity and/or setup issues.

QUALIFICATIONS

Required Work Experience:

• Minimum 1 year customer service and/or related data entry experience

Preferred Work Experience:

• College Degree plus 2-4 years of relevant professional experience.

Physical and Mental Requirements:

• Sitting or standing for prolong periods of time
• Decision making,
• Critical thinking
• Ensures Accountability

Knowledge:

• Microsoft products (Outlook, Teams, Word, Excel etc.)
• Salesforce
• Wellness Platforms:
  • Wellness Engine
  • QLS
  • QBS
  • HUB
  • IDAA
• Toxicology Platforms:
  • QTN
  • Conga
  • ESP

Skills:

• Proficient PC user.
• Data entry skills with quality and attention to detail
• Strong written and verbal communication skills required.
• Excellent planning and organizational skills
• Wide range access to confidential, sensitive information requires discretion.
• Must work effectively in a team environment.
• Proven ability to work collaboratively, receiving feedback from peers and supervisor to resolve internal and external client issues.
• Able to prioritize tasks and work independently with minimal supervisor.

EDUCATION
Bachelor's Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-76370

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets