Senior Manager, Communications
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Jan 08, 2025 | |
|
The Senior Manager, Communications is a member of the Work Dynamics communications team with focus on the Work Dynamics Americas Data Center and Critical Environment Division.
This individual will lead the planning and execution of employee and executive communications (internal/external communications for Division President; select client messaging) for the Work Dynamics Americas Data Center and Critical Environment Division in the Americas, as well as contribute to select Americas-wide programs. This role manages engaging, informative and inspiring communications to employees that enable change and transformation while supporting employee engagement and retention; and external communications that strengthen each industry's market presence and support marketing campaign efforts. This role understands key messages and business challenges, translates them into clear and crisp messaging points on behalf of the Work Dynamics Data Center and Critical Environment Division President, and adeptly guides and supports executives through communications initiatives. This role will also lead account communications for one of the Division's largest accounts and will be responsible for developing a communications program that amplifies the client experience, articulates JLL's value proposition and informs and engages account team members, working closely with the Account Director. This individual has the presence and stature to act as a trusted advisor to senior executives. This role will report to the Americas Communications Lead for Work Dynamics. Essential responsibilities Understand and clearly articulate Global and Americas goals and objectives in relation to Work Dynamics' mission, values and strategic direction in all communications-adapted as needed to land with division audiences. Develop, execute and measure the effectiveness of divisional all-employee and executive communication strategies and programs, including those that support Global and Americas initiatives. Develop robust strategic communication plans that align to Global and Americas that include digital, on-demand and multi-channel execution; introduce andimplementnew ideas and best practicesto ensurechannels and contentstay relevant andapproachable Play a key role in promoting account personnel stories, wins and successes to regional, business line and enterprise-wide communication channels Participate in enterprise-wide communications initiatives, including adopting new channels, developing centralized resources and being an active member of the communications community. Assist with the planning, execution and content at marquis client events and leadership meetings on site Prepare scripts and presentations for executive-level speaking engagements, including internal and external events Suggest social media topics relevant to each executive's area of expertise to Public Relations (PR) colleagues Support PR in identifying and preparing for executive-level speaking engagements Manage the industry division's major intranet, collaboration sites and internal communities Provide strategic counsel to business leaders on communications issues and change management programsCollaborate with Americas-region counterparts to ensure aligned and consistent messaging drives desired results across divisions, geographies and partnering business lines Work closely with the Work Dynamics global communications team to elevate people stories, plan content for events and ensure our messaging is professional, consistent and aligned with best practices, metrics and channels in the global communications platform. Work in partnership with industry marketing leaders to align communications for industry messaging, marketing strategy and client engagement emails to share relevant thought leadership, events, research, etc. as aligned to business goals/needs Help other teams within the division and guide on-account communications managers within your division to elevate their communications, templates and protocol and connect them to playbooks and firm-wide best practices Candidate profile 8+ years related experience as a communications manager, this person has a well-rounded strategic communications background. Key attributes and skills include: Excellent writing and editing skills, and verbal communication Collaborative disposition; ability to solve problems constructively and proactively to achieve a positive outcome Creative problem solver and self-starter with demonstrated agility, bias toward innovation and ability to drive change Bachelor's degree in communications, PR, journalism or related field Marketing, communications and/or journalism experienceCommercial real estate and/or technology industry experience preferred Background working in a matrixed organization preferred Experience managing multiple communications channels and reaching disparate audiences Experience in change communications and working across geographies Strong stakeholder management skills and ability to navigate and promote multiple priorities of senior leaders concurrently Proven ability to deliver excellent results in a fast-moving, ambiguous environment Ability to work confidently, collaboratively and effectively with all levels of employees Understanding of and commitment to client service | |