Service Operations Manager

CQuence Health/Cassling
life insurance, vision insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Nebraska, Omaha
13810 FNB Parkway (Show on map)
Dec 31, 2024
Service Operations Manager - Cassling Successful candidates must reside in Omaha, NE or the surrounding areas. As the Service Operations Manager, you'll have a direct impact on the business and the delivery of world-class customer service. You'll be responsible for managing the operational functions of service delivery within the company. The role includes overseeing staff, ensuring effective processes, reconciling financial records, managing customer relations, and implementing improvements to enhance operational efficiency. Primary Duties and Responsibilities Operational Management: Oversee all service operations, ensuring sufficient staff coverage and proper training for all team members. Conduct weekly staff meetings to address operational issues. Staff Management: Manage all team functions, including hiring, scheduling, performance reviews, recognition, and addressing staff issues. Manage the after-hours answering service and ensure on-call team scheduling. Work Order Management: Create and follow up on recheck work orders for tools out of tolerance. Initiate and follow up on claims for parts damaged during transit. Inventory Control: Completing once a year inventory including communication on process, running reports, creating and entering count sheet data and making reconciliation adjustments. Financial Reconciliation: Monthly reconciliation of the general ledger, ensuring correct parts margins, and resolving errors in the ERP system. Process Improvement: Suggest, test, and implement improvement strategies and assist with the Business Continuation/Disaster Recovery Plan for Service Operations. Assistance in Staffing Shortages: Be prepared to step in and assist when there are staffing gaps. Ad-Hoc Projects: Carry out special projects to improve operations and integrate new processes. Urgency in Issue Resolution: Address concerns from senior management with urgency. Communication: Maintain clear communication with internal and external stakeholders to ensure timely and high-quality customer service delivery. Must be willing to provide the following information to hospitals upon request, as dictated by sited JCAHO policy: immunization records, drug screening, background checks, and training records. Remain drug free and abide by the Drug Free Workplace Policy. Why Join Our Team? Competitive salary that's among the best in your local field Health, dental and vision insurance Paid Time Off (PTO) accrues immediately, with no waiting period Pre-tax and Roth 401(k) plans with company match so you can invest in your family's futures 10 weeks of Paid Parental Leave for mothers and fathers, including adoptions and fostering Company-paid life insurance for you and your dependents, with additional voluntary coverages available Flexible spending accounts and health savings accounts so you can set aside money for health and dependent care expenses Supplemental voluntary insurance plans so you get paid cash in the event of an accident, hospital stay or critical illness Company-paid disability insurance Tuition reimbursement to pursue your education goals Nine paid holidays Volunteer Time Off (VTO) so you can support non-profits you're passionate about Comprehensive wellness program and incentives Referral bonuses Mentorship program to encourage your growth and development What We're Looking for in a Candidate Education: Bachelor's degree in business management or a related field, or equivalent experience. Experience: Minimum of 5 years in a customer service or service operations role, with knowledge of accounting, purchase orders, inventory management, service agreements, and billing. Prior management experience preferred. Leadership: Strong supervisory skills to assess, hold accountable, and improve employee performance. Ability to engage and motivate the team. Communication: Excellent communication skills to train and manage staff and present business information in a clear and concise manner with all levels within the organization. Organizational Skills: High attention to detail and organization is required. Adaptability: Comfortable working in an environment with limited supervision and handle non-routine issues. Computer Proficiency: Experience using business systems and managing data related to operations. About Cassling Cassling strengthens community healthcare through customer-centric imaging and therapeutic technology, services and solutions. From critical access hospitals and diagnostic imaging centers to large health systems and IDNs, Cassling is committed to helping healthcare organizations improve access and outcomes, create efficiencies and lower costs. Cassling serves as a partner and strategic advisor to healthcare organizations-helping them navigate the challenges of the fast-paced, ever-changing healthcare industry. Through our partnerships, including Siemens Healthineers, Cassling offers the best of both worlds-an unprecedented level of service and local support in combination with world-class imaging technology. Our goal is to impact 350 million patient lives by 2030. Headquartered in Omaha, Nebraska, and founded in 1984, Cassling is proud to be a family-owned company and have Midwestern values and integrity at the heart of what we do. To learn more, visitwww.Cassling.com. Cassling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Cassling also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please emailhr@cassling.comor call 402-334-5000.