Customer Service II - Bilingual

Spectraforce Technologies

Jan 30, 2025
Title: Customer Service II - Bilingual Location: Abbott Park, IL, 60064 Duration: 2 months Schedule: 10:30 AM - 7 PM Job Description * In Office position * Fluent in French and English (verbal and writing) or Spanish and English (verbal and writing) * This position is Nonexempt. Hours over 40 will be paid at Time and a Half. * 3 - 5-year experience required. * Takes inbound or places outbound calls to provide information to customers. * Utilizes a database to retrieve customer or company information. * Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. * Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. * Can organize and handle calls with speed and accuracy. * Can work with complex computer applications and resource materials. * Can use multiple operating environments (Windows, DOS, Mainframe). * Required to have skills in the following: Excel and MS Word