Technical Coordinator I

Utah State University
Minimum $36,000; Commensurate with experience, plus excellent benefits
United States, Utah, Moab
125 West 200 South (Show on map)
Jan 07, 2025
Technical Coordinator I Requisition ID: 2024-8648 # of Openings: 1 Location: US-UT-Moab Category: Customer Service/Support Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Statewide Campuses Department: Statewide Campuses-SoutheasternUtah Advertised Salary: Minimum $36,000; Commensurate with experience, plus excellent benefits Overview Utah State University Moab is seeking a Technical Coordinator I. They will work directly with the USU Moab Director of Students and primarily perform receptionist and facilitator duties including a variety of routine and specialized clerical work requiring skills in verbal and written communication and organization. The position requires being a part of an office team and will work closely with faculty, students and staff. Responsibilities Facilitation 60% Oversees, schedules and communicates with facilitators under the supervision of the Director of Students. Performs customer service for instructors - assists with answering telephones and responding to inquiries, providing first contact assistance, making copies as needed and helping to facilitate both broadcast and in-person classes. Handles troubleshooting problems as they arise. Helping USU Moab facilitators, faculty, other staff, and students when there is a problem with their classes either broadcast or face-to-face. Testing 20% Performs work to coordinate tests and proctors alongside the testing center coordinator. Proctors and schedules exams for students as needed. Understands and uses MATS effectively. Administrative Support 20% Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, appointment scheduling, and other general duties as assigned. Most of this work will be during business hours, however, some evenings and weekend work may be required. Provides administrative support, including scheduling appointments, coordinating meetings, sending email correspondence on behalf of USU Moab, and working closely with faculty, staff, and facilitators. Sorts, screens, and distributes incoming and outgoing mail. Greets visitors, handles their inquiries, and directs them to the appropriate persons according to their needs. Uses software programs such as word processing and spreadsheet software, Publisher or PowerPoint software to create fliers, enters and retrieves data relating to mailing lists, labels, and reporting data; maintains records, files, indexes, databases, etc. Responsible for proper cash handling, May provide support for departmental programs and projects Performs miscellaneous job-related duties as assigned. Qualifications Minimum Qualifications: Two years of office experience OR an associate degree OR an equivalent combination or education and experience. Experience creating, composing, and editing written and electronic material with attention to detail. Preferred Qualifications: Bachelor's degree. Knowledge and experience of university policy and procedures. Experience with university systems (e.g. Banner, Canvas). Knowledge, Skills, and Abilities: Ability to multi-task and efficiently manage multiple inquires via phone, email, online chat, and in-person. Ability to maintain a professional manner while providing a friendly office atmosphere for students, faculty, and administrators in a high stress environment, with excellent conflict resolution skills. Ability to work independently. Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint). Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application Document size may not exceed 10 MB. Advertised Salary Minimum $36,000; Commensurate with experience, plus excellent benefits ADA Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. University Highlights Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price. USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement. Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu . updated 01/2025 https://careers-usu.icims.com/jobs/8648/technical-coordinator-i/job?in_iframe=1* Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies: Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266 Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266 Mailing address: 5100 Old Main Hill, Logan, Ut 84322 For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact: U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dac41806f23cdf4eb5c71783d300ad35