Assistant Security Manager - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Assistant Security Manager plays a crucial role in supervising shift employees, ensuring operational efficiency, and maintaining safety for both guests and staff, all while adhering to company policies and relevant regulations. This position involves performance oversight, shift scheduling, and fostering a secure environment, contributing to the overall effectiveness and compliance of security operations.

THE DAY-TO-DAY:

• Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
• Act as a liaison with the appropriate outside agencies during security incidents
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
• Monitor and support security-related processing
• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
• Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

THE IDEAL CANDIDATE:

• Ability to maintain professionalism and master leadership abilities
• Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive pepper spray (Oleoresin Capsicum)
• Knowledge and understanding of resort, casino and/or hospitality investigation
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Able to effectively communicate in English, in both verbal and written forms
• Extensive experience in verbal and written investigative reporting

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10103

Are you ready to JOIN THE SHOW? Apply today!