Manager, Sales Operations

Position Overview

The Sales and Revenue Operations Manager will be instrumental in supporting the growth and retention efforts of the Provider Network. This role will focus on optimizing sales processes, improving revenue generation strategies, and enhancing overall operational efficiency. The specialist will provide essential data management and reporting support for the sales team, enabling them to make data-driven decisions and drive revenue growth.

What You'll Do

• Manage and develop key Sales Ops personnel to deliver data insights for the prioritization and execution of sales initiatives.

• Oversee accurate and up-to-date data within CRM systems (primarily Salesforce) to facilitate efficient sales and revenue initiatives.

• Ability to present comprehensive and organized data for key stakeholders to enhance decision-making and reporting.

• Work with cross-functional teams to ensure smooth execution of projects and initiatives.

• Assist in the management and optimization of the Provider Network model to improve growth, retention, and overall engagement.

• Support the identification and onboarding of new providers and monitor provider network performance.

• Develop and maintain reports and dashboards to provide visibility into sales and revenue metrics such as Salesforce and SQL.

• Analyze data to identify trends, patterns, and opportunities for improvement in sales performance and revenue generation.

• Provide insights and analytics to assist with special projects, strategic initiatives, or operational issues.

• Support the relationship management and operational processes with payers to ensure seamless provider interactions.

• Help monitor provider contracts and performance metrics, identifying opportunities for improvement and optimization.

• Prepare stewardship materials and reports for Integrated Delivery Networks (IDNs) to ensure provider relationships are effectively managed and strengthened.

• Track and report on provider performance and engagement with IDNs.

• Assist in managing key projects related to sales and revenue operations, such as the implementation of new tools (e.g., Rivet, VCC partial swipes).

• Identify and help address any revenue gaps in recent deals and contracts.

• Manage account suspensions and identify root causes to prevent future occurrences.

• Assist in the development and implementation of improved sales processes, including ensuring proper usage of CRM tools and ensuring the sales team adheres to best practices.

• Provide training and support to sales staff on CRM best practices to ensure smooth and efficient processes.

What You'll Bring to Zelis

• 4-7 years of experience in Sales Operations, Revenue Operations, or similar roles.

• 2-3 years in a people leadership role.

• Proficiency in Salesforce and strong reporting capabilities is required.

• Experience with SQL for data extraction, manipulation, and reporting is preferred.

• Strong analytical and problem-solving skills.

• Excellent attention to detail with a focus on operational efficiency.

• Ability to work cross-functionally with sales, finance, and provider network teams.

• Strong communication skills for effective stakeholder management.

• Experience in the healthcare or provider network industry is a plus.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Our Values and Culture

We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:

• Drive Innovation

• Embrace a Growth Mindset

• Put People First

• Act With Agility

• Champion Collaboration

• Build Trust

We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves-which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.

A Lot of Respect

This is a collaborative organization where everyone is on your team. Each person-from the newest intern to the CEO-is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.

We respect your time (so much so that we aren't asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.

We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life's surprises and fully engage outside of work. Working "9 to 5" isn't just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.

We respect diverse opinions. There are always seats at the table, and we're eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.

We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.

We respect YOU. As an Equal Opportunity Employer, we believe that everyone's voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.