988 Shift Supervisor, Per Diem

988 Shift Supervisor, Per Diem (Olympic Suicide Prevention Center)

This position is remote. The pay for this position is $28.00 per hour with a $5.00 overnight differential.

This role requires a 4-week, 40-hours per week training at the start of employment. Training occurs Monday through Friday from 9:00 AM to 5:00 PM PST.

Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. Availability preferred for weekends, nights and overnights.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As a 988 Shift Supervisor, you oversee and support crisis counselors and volunteers on the Suicide Prevention Center's Crisis Line. You will ensure adherence to program standards, contracts, policies, procedures, and guidelines, maintaining a high level of compliance and quality in all crisis intervention activities.

Primary Duties

• Provides general supervision on crisis calls providing support as needed; conducts safety assessments of calls and assists crisis counselors and volunteers in determining same.
• Monitors crisis calls; provides consultation to volunteers and crisis counselors when needed and ensures compliance with policies; initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
• Manages and supports call flow on the Crisis Line.
• Listens and monitors volunteer and crisis counselors' calls.
• Provides input and feedback for performance evaluations of volunteers.
• Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call.
• With support from the On-Call Manager, may make the determination of mandated reports and sending emergency intervention to callers.
• Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
• Takes crisis calls if working overnight shifts, during high volume times or as needed to meet program needs.
• Maintains caller contact data; completes mandated reports and other relevant forms.
• Identifies volunteer and crisis counselor training needs and provides individual support.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
• Participates in SPC training activities.
• Ensures the volunteers and crisis counselors follow program standards, contracts, policies, procedures and guidelines.

Position Requirements

• Possess a high school diploma or equivalent.
• Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
• Have availability and flexibility to work the overnight, evening and weekend shifts.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
• Efficiently use a computer to include Microsoft Office Suite and crisis line software.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt and be flexible to changes in protocol and program needs.
• Must be 18 years or older.