Technical Support 1

TECHINICAL SUPPORT l

POSITION SUMMARY

Primary responsibility is to answer phones, emails, and ticketing systems responding to technical support issues related to end user computers, applications, printers, jobsite servers, copier/scanners, internet connectivity issues, wireless networks, and audio-visual needs in conference rooms. Also deploys end user workstations. Works with pre-established technical guidelines implemented by the technical support group manager or Director of Information Systems.

ABOUT US

Founded in 1918, Okland Construction operates as a regional general contracting and construction management company with nearly 1,000 employees and growing. It supervises the architectural, engineering, bidding, contracting, building, and inspection from the beginning to the end of the project and specializes in concrete self-preform on a large commercial scale.

LOCATION

• Tempe, Arizona

WHY OKLAND

• A people-focused culture united by our shared values
• Progressive leadership
• Growth, training, and development opportunities
• Competitive salary rates
• Generous PTO
• Health, Life, and Disability Insurance
• 401k with company match
• Employee Recognition and Rewards
• Employee Referral Program
• Company Bonus eligibility
• A commitment to delivering the most remarkable experience for all stakeholders

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical support on software applications for all end users on computer-related issues such as antivirus, MS Office, operating systems, and company applications accessibility
• Sets up printers, copier/scanners, and internet routers and AP's at jobsites and connects users to them
• Installs operating systems and standard desktop applications when needed
• Helps with AV needs in huddles and conference rooms
• Sets up hardware and software necessary to run company training meetings
• Regular, timely, and predictable attendance is required for this position
• Performs other duties and responsibilities as assigned

EDUCATION/EXPERIENCE REQUIREMENTS

• Associates degree or technology-related certificate
• Two years of technology-related experience
• A+ certification is highly preferred
• Windows 10/11 certifications are highly preferred
• Network + certification is highly preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

• Solid understanding of TCP/IP, networking technologies, Windows 10/11 operating systems, and printing technologies.
• Possess excellent communication skills with the ability to communicate effectively to all levels of employees.
• Ability to understand and speak English clearly.
• Ability to install operating systems and replace hardware components.
• Ability to effectively diagnose hardware problems and resolve issues quickly.
• Ability to multi-task with multiple demanding issues.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl. The employee must also occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

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Okland is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on thebasis of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, Okland also has a strong corporate commitment to inclusion.

Notice to all Employment, Staffing and Recruiting Agencies and Recruiters:We please ask that you do not directly email,call or visit our hiring managers. Okland Construction does not accept unsolicited resumes, and should any be received from a third party, they will not be considered unless a signed agreement is in place. If you would like to discuss becoming a preferred staffing vendor for Okland Construction, please contact our recruitment team, who will advise you on the process.