Customer Experience Associate

Description

Our Pet Segment is searching for a Customer Experience Associate in our Dallas, TX location. This position is responsible for providing best in class service to customers and business partners. Provide support for orders and credits for assigned market in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions through our CRM, Salesforce.

MEASURES OF SUCCESS

• Handle large volume of inbound and outbound calls to clients

• Process all orders and credits with high accuracy

• Manage phone service levels, utilizing CISCO phone platform

• Demonstrate customer satisfaction best practices (follow up and notification)

• Maintain customer interactions through the utilization of Salesforce

• Collaborate with other departments to assist in solutions for clients

• Participate and support customer interactions related to website

• Coordinate a problem-solving approach when resolving challenges

• Efficient time management and meeting all department objectives

• Assist in developing continuous improvement plans for respective market

• Effective order management, credit and report processes

• Meeting or exceeding sales objectives provided

IDEAL CANDIDATE ATTRIBUTES

• College education preferred or five years customer experience

• Proven experience in data entry

• Good written and oral communications skills

• Active listening skills in handling all customer interactions

• Detail oriented and ability to manage multiple tasks

• Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint

• Prelude and Cognos preferred but not required

• Coachable and willingness to participate in self-development

At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries...one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.