Network Engineer I

UCF IT Telecommunications:

UCF IT is the central information technology organization at the University of Central Florida, providing technology services and support to faculty, staff, and students. Reporting to the Vice President for Information Technology and Chief Information Officer, UCF IT comprises several key departments, including Infrastructure & Operations, Telecommunications, Enterprise Application Development, Information Security, Instructional Resources, and Client Services. UCF IT collaborates with university stakeholders through governance frameworks and advisory committees to ensure alignment with UCF's strategic goals. With a focus on innovation, security, and excellent service delivery, UCF IT supports the university's mission of teaching, learning, research, and community engagement.

For more information about UCF IT, visit https://it.ucf.edu.

The Opportunity:

The Network Engineer I is instrumental in ensuring the smooth operation of the UCF network on a daily basis. Their duties include addressing various break/fix issues, fulfilling network-related service requests, and diligently monitoring the network's overall well-being.

This is a customer-facing position, so great communication and customer service skills are essential for this role. We especially welcome candidates who are proactive and self-motivated, eager to take initiative and acquire new skills and responsibilities.

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

LAN Implementation & Support:

• Provide entry level network design, installation and troubleshooting for the University network.

• Solve basic networking issues through physical and logical investigation.

• Will assist other team members with tickets, projects, documentation, and escalation (if required).

Tickets & Documentation:

• Follow SOP as determined by specific sub-group within the department to complete assigned tickets and projects within set performance metrics and to the standards of the university and department.

• Includes work-order/ ticket flows, documentation, outage communication and customer interactions.

Network Applications:

• Ability to work within network software applications (Cisco Prime/Catalyst Center, PRTG, Extreme Site Engine, SecureCRT, ThousandEyes, etc.) to complete assigned tasks.

Network Monitoring:

• Utilize network software to effectively monitor overall network health, utilization, and potential issues.

• Based on system information, provide status reports and assist with solutions to network issues.

Vendor Interaction & Communication:

• Ability to work directly with manufacture escalation services (Cisco TAC, Extreme GTAC, Vertiv, etc.).

• Process RMAs and Communicate status effectively with UCF IT Telecommunications management, peers, and UCF customers.

Training & Conferences:

• Attend various seminars, training, and conferences related to current or emerging technologies as needed.

• Will be given various opportunities to obtain certifications based on specific training and departmental goals.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

We welcome candidates with any of the following experience or qualifications:

• Experience with wireless networking technologies and troubleshooting.

• Service desk or customer service experience, with a strong ability to assist and support users effectively.

Network Deployment and Support:

• Basic LAN and wireless skills to efficiently diagnose and resolve issues.

• Project management experience to oversee vendor assisted deployments.

• Knowledgeable in OSPF, IOS-XE, EXOS, VLANs, Spanning-Tree, IoT devices, Windows, MacOS, etc.

Certifications:

• Cisco Certified Support Technician and/or Network Associate.

• CompTIA Security+ and/or Network+.

• Extreme Networks training and/or certifications.

Special Instructions to the Applicants:

This position must be available 24/7 in case of an emergency and may be asked to work during emergency situations including early, late, weekend, holiday hours and / or University closures such as during a hurricane. Since UCF IT Telecommunications is considered a Mission Essential component of UCF's operational capability.

This position is required to be in the office Monday-Friday. Additionally, a person in this position may be asked to work a flexible schedule that includes non-traditional hours to perform essential job functions that cannot be performed during normal business hours.

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.