Job Description
Job Title:
Business Operations Manager
Posting Start Date:
16/01/2025
Job Description:
Role Details
Business, Location:
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Federal, Shanghai
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Role:
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Business Operations Manager
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Reports to:
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Operations Director
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Direct Reports:
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Business process administrator/Commercial administrator/Business trade administrator
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Primary Purpose:
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To align and implement OI30 strategic priorities in China, aims to simplify the organization, streamline business operations, enhance collaboration and accountability, foster innovation and continuous improvement, eventually deliver a step change in business operational performance and compliance management.
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Key Responsibilities Business Process
- Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements.
- Report sales-related activities, including performance, order booking & billing status, in-market sales data, and continuously improving reporting tools and review processes.
- Manage the commercial team to follow standard processes for daily operations and order-to-cash, including order entry, follow-up, export control, payment, shipping, local supply, etc.
- Conduct process reviews with BPA for SOP setup and further optimization and perform data analysis for operational excellence action plans.
- Leverage data tools to analyze data and build statistical models to solve strategic business problems.
Collaboration with BU
- Contribute to continuous improvements and lean, cost-efficient processes, ensuring high productivity in collaboration with BU.
- Collaborate with the business teams to identify the issues, manage key business operations processes, set priorities, provide systematic solutions, and drive the execution excellence.
- Work closely with BU to support business strategies, optimize strategic planning, and ensure flawless execution.
Commercial Compliance Controlling
- Adhere to all established risk control guidelines, procedures, and measures for identifying, assessing, reporting, mitigating, and monitoring daily work risks.
- Organize regular meetings with sales teams to review orders, legal & compliance, and commercial operations updates.
- Provide export control support, including reviewing and implementing China business process optimization plans, administering compliance processes, etc.
- Determine the accurate export control classification according to the export control requirements.
- Conduct comprehensive customer due diligence for customers, assessing ownership structures and verifying end use and end user details to ensure compliance with export control regulations.
- Collaborate with cross-functional teams, including legal, sales, and supply chain, to ensure compliance throughout the organization.
Productivity Improvements
- Identify key areas for productivity improvements within our operations to streamline workflows and increase operational efficiency.
Data analytical and insights
- Collect, analyse and interpret data to provide actionable insights to inform strategic decisions and drive business growth.
Channel partner program and management
- Experienced in managing and optimising channel partner programmes, ensuring effective collaboration and communication with our partners to achieve mutual business objectives.
Other
- Guide, nurture, and develop the team to their fullest potential, fostering a culture of excellence, teamwork, and growth.
- Handle other tasks assigned by the line manager.
Indicative Performance Measures
- Strategic thinking and decision
- Business intelligence
- Efficiency and productivity
- Process optimization
- Business trade compliance
- Team management and capability enhancement
Person Specification - Essential requirements unless stated
Education / Qualifications:
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Essential
- Minimum a bachelor's degree in business management, Business Administration or relevant specializations.
Desirable
- Bachelor's degree or above is preferred
- Overseas study experience is preferred
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Professional Skills/ Abilities:
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Essential
- At least 5 years of relevant sales operations or business process improvement experience.
- Analytical thinking, multi-tasked.
- Ability to work across multiple teams to create scalable solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
- Capable of working independently and self-motivated.
- Good communication skills especially in the aspect of negotiation & influencing.
- Proven experience in utilizing MS Office and different CRM tools.
- Effectively bilingual in English and Mandarin language.
Desirable
- Have a good command of Excel.
- Strong quantitative analysis skills.
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Personal Qualities:
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Essential
- Strong Effective Communication Skills
- Motivation & Drive
- Excellent project/process management skills in handling projects, priorities, and deliverables against deadlines.
- Responds positively to problems and uses them as an opportunity to do things differently or better.
- Delivering Results & Continuous Improvement
- Is flexible and able to revise the plan when needed.
- Highlights areas for continuous improvement.
- Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel.
- Customer Focus
- Able to build and mature effective business relationships across a wide variety of cultures, personalities and sectors
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Oxford Instruments
Jan 30, 2025